Senior Implementation Engineer – ITSM
6 days ago
About UsWe are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.You will lead end-to-end Freshservice implementation projects—from planning and configuration to go-live and transition to support. This role demands both technical depth and client-facing excellence, ensuring successful onboarding and long-term adoption of the platform.Key Responsibilities- Lead Freshservice implementation projects across multiple clients, managing all phases from discovery to post-deployment hypercare.- Work closely with clients to understand business goals, ITSM needs, and translate them into scalable Freshservice configurations.- Configure modules including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Automation rules.- Customize workflows, SLA policies, email templates, portal branding, roles/permissions, and approval chains based on customer requirements.- Integrate Freshservice with tools like Active Directory, Microsoft 365, Slack, Azure, and 3rd-party platforms via REST APIs and Webhooks.- Perform data migration including import of request history, assets, and users; validate data accuracy and integrity post-migration.- Lead requirement-gathering workshops, conduct BRD walkthroughs, and prepare functional and technical documentation.- Provide admin and agent-level training to end users and IT teams, ensuring successful handoff and platform adoption.- Act as a trusted advisor on ITIL-aligned service delivery practices using Freshservice capabilities.- Troubleshoot implementation and integration issues, coordinate with Freshworks support as needed, and resolve blockers.- Optimize implementation playbooks and checklists for repeatable and scalable delivery across clients.- Stay up to date with product changes, enhancements, and best practices from the Freshservice ecosystem.Required Skills & Qualifications- 3+ years of experience implementing Freshservice or similar ITSM tools- Strong understanding of ITIL processes such as Incident, Change, and Problem Management.- Proven experience in configuring Freshservice modules, automation, workflows, and service catalogs.- Working knowledge of APIs, webhooks, and middleware platforms for integrations.- Experience with data import, export, and transformation using CSV, Excel, and scripts.- Knowledge of SSO, LDAP/AD, and user provisioning via SCIM or Freshservice Directory Sync.- Familiarity with scripting and automation (PowerShell, Python, or similar) is a plus.- Ability to conduct training and build end-user documentation.- Excellent project management skills and familiarity with tools like JIRA, Confluence, or Smartsheet.- Strong verbal and written communication, client engagement, and stakeholder management skills.
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Senior Implementation Engineer – ITSM
3 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout UsWe are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.You will lead end-to-end...
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Senior Implementation Engineer – ITSM
5 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout UsWe are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.You will lead end-to-end...
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Senior implementation engineer – itsm
5 days ago
Chennai, India Hectae Analytics And Software Solutions Full timeAbout UsWe are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.You will lead end-to-end...
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Senior Implementation Engineer
6 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout Us We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will lead...
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Senior implementation engineer – itsm
6 days ago
Chennai, India Hectae Analytics And Software Solutions Full timeAbout UsWe are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations.You will lead end-to-end...
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Senior Implementation Engineer – ITSM
5 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout Us We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will lead end-to-end...
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Senior Implementation Engineer
5 days ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout Us We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will lead end-to-end...
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Senior ITSM Engineer
2 weeks ago
Chennai, India Core Solutions Full timeRole : Sr. ITSM : 8-10 Period : Immediate to 30 : Mode : Work from Summary :We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the Infrastructure and Operations team through our journey of transformation as we transition to a SaaS-first organization.This role will be focused on establishing and enhancing IT Service Management best...
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Chennai, India Hectae Analytics and Software Solutions Full timeAbout Us We are seeking a driven and technically skilled Senior Implementation Engineer with hands-on experience in Freshservice or similar ITSM platforms. This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and make a tangible difference in enterprise IT transformations. You will lead end-to-end...
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Senior ITSM Engineer
2 weeks ago
Chennai, Tamil Nadu, India Core Solutions, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe Core Solutions are looking for Sr. ITSM EngineerRole - Sr. ITSM EngineerExperience YearsNotice Period - Immediate to 30 DaysLocation - Chennai(Guindy)Work Mode - Work from Office(WFO)Interested people can apply in the link or share their resume to Position Summary:We are seeking an IT Service Management Engineer / Sr. Engineer to be part of the...
