Guest Relations Manager

20 hours ago

India Six Senses Hotels Resorts Spas Full time

As GEM Manager, You will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

As GEM Manager, You will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

  • Have a thorough knowledge of all facilities and services offered by the hotel.
  • Understand the hotel's policy on guaranteed reservations and no-shows.
  • Process advance deposits on reservations.
  • Oversee the management of the guest history and profile system in conjunction with the Rooms Division Manager.
  • Support the Rooms Division Manager and focus on the rejuvenation of the guests’ experience.
  • Work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
  • Instill a cost-focused philosophy through training and education.
  • Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of GEM Manager, You must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

  • Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred.
  • Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a GEM Manager at Six Senses Vana, Dehradun. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Vana, Dehradun is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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