RummyVerse | Customer Service Executive

4 weeks ago

mumbai, India RummyVerse Full time

CHAT/ NON VOICE PROCESS

IMMEDIATE JOINERS

MUMBAI ONLY


The Customer Support Executive will be handling all types of Chats, Emails and KYC with good quality and excellent chat etiquette with good problem-solving skills.

Job Location: Chembur


Responsibilities:

  • Multi-Tasking.
  • Maintaining TAT on all domains.
  • Understanding the products and services provided by the company.
  • Resolving customer queries and complaints.
  • Providing detailed information to customers.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Contributing the work to the company’s knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company’s rules and regulations.
  • Good problem-solving abilities.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent written and oral communication skills.
  • Should be a quick learner and have an exceptional ability to make decisions

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