Cisco uc engineer
3 weeks ago
• Review and validate understanding of customer environment requirements
• Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
• Install, configure, and maintain customer Cisco UC/Contact Center environments
• Monitor network performance and troubleshoot problem areas as needed
• A self-starter that can work remotely or with little supervision
• Provide peer reviews for engineering teams to ensure design compliance
• Coach and mentor other engineers on best practices
• Manage, configure, & troubleshoot components of Cisco Unified Collaboration technologies
• Attend and lead customer-facing meetings/discussions
• Assist peer engineers with related Managed Services technologies as skillset allows
• Deliver consistently high levels of customer service 24/7/365 days a week (rotating 8-hour shifts)
Qualifications
Education
Bachelor’s degree or equivalent recent hands-on Cisco Unified Collaboration experience
Preferred Certifications (not mandatory)
CCNA
CCNP Collaboration
Work Experience
Qualified candidates will have 4+ years of hands-on Cisco UC experience, with recent experience in deployment, and implementation
Candidate must have configuration, and troubleshooting experience with the following:
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco IOS Voice Gateways
Cisco Unified Border Element (CUBE)
Cisco Emergency Responder (CER)
Cisco Mobile and Remote Access (MRA)
Cisco Instant Messaging & Presence (Jabber)
Cisco Expressway C/E
Cisco Meeting Server (CMS)
• Cisco Unified Contact Center Express (UCCX) experience desired
• Cisco Unified Contact Center Enterprise (UCCE/PCCE/Webex CCE) experience desired
• Cisco partner post-sales consulting experience is strongly preferred
• Advanced understanding of networking protocols
• Experience initiating and working through OEM TAC cases
• NOC or Managed Services experience a plus
• Experience with ITIL protocols a plus
• Ability to cross-train other Infrastructure team members
• Able to conduct research into networking issues and products as required
• Ability to present ideas in user-friendly language
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