
Customer support specialist
6 days ago
Role : Client Delight Executive ( Customer Support)
Role Type: Fulltime
Location : Raipur
Other Details:
Competitive salary of Rs. 15,000 per month
Schedule: 6 days a week (10:00 AM - 7:00 PM)
About Mygate :
Sparked by the idea that technology can make security more effective, Mygate began its journey in early 2016. The idea swelled into a product of many innovations that, in addition to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.
Key highlights:
• Large Market Opportunity
• High product demand
• Well-Funded start-up
Responsibilities:
● Respond to customer inquiries across multiple channels: phone, email or chat.
● Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers
effectively to solve the concerns.
● Resolve customer issues efficiently and effectively. Troubleshoot problems, find solutions, and respond to queries
in a timely manner to restore customer satisfaction.
● Customer ticket handling: Handle 40 to 70 ticket per day
● Meeting the target metric consistently: Solve tickets within 24 hours with 90% customer satisfaction rating
● Stakeholder Management: Efficiently coordinate & collaborate with relevant stakeholders in operations and technology to solve customer issues
What will you learn in this role?
● My Gate Resident module
● Guard module
● Community Management module
● Accounting module, etc
What makes you a right fit?
● You have excellent communication skills in English and Hindi.
● Knowledge in accounts and account-related issues
● Expectation settings
● Conflict resolution superhero
● Deadline honoraries
● Multitask champions with an eye for detail
● Accounting is your cup of tea
● You are an excellent problem solver
Mygate Values:
Innovation || Speed || Excellence || Client Centricity || Confidentiality
Disclaimer: Mygate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.
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