Head Presales

2 weeks ago

Mumbai, India Bonito Designs Full time

Bonito Designs Pvt Ltd ( is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures ( / Tomorrow Capital ( The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.

The Company has a very conducive working environment for employees and offers fast track growth opportunities for deserving & committed professionals.

Designation : Head Presales

Job Location: Mumbai

Experience: 12-15 years

Reporting Manager: City Business Head

ABOUT THE ROLE:

The Head of Presales at Bonito Designs will be responsible for leading and optimizing the telemarketing and presales team to ensure high-quality customer interactions and drive sales performance. This role involves setting quality standards, auditing customer calls, providing training, and managing team performance. The ideal candidate will have extensive experience in telemarketing or presales, with a strong focus on customer service, team leadership, and analytical skills. This position is crucial in ensuring that our telemarketing efforts align with customer needs and contribute to the company's growth in the interior designing industry.

Job Roles and Responsibilities:

• Determine telemarketing quality standards by studying inbound and outbound calls; conducting test calls to telemarketing service representatives regularly.

• Audit call engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands

• Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; identifying training needs; developing training programs; conducting training.

• Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.

• Monitor/ review queue and track inbound calls. Keep team aware of inbound calls, calls waiting, abandonment rate, Outbound Calls, etc.

• Motivate and encourage team through positive communication and feedback.

• Set and meet performance targets for speed, efficiency, quality, delivery and sales.

• Manage the roster of the team without affecting the first response time and follow-up pending in system.

• Maintain up-to-date knowledge of industry developments related to real estate and interiors.

• Record statistics, user rates and the performance levels of the team and preparing reports. Forecast and analyze data on a daily, weekly and/or monthly basis.

• Open to working six days a week and on weekends.

Requirements:

• Must have at-least 12 to 15 years of experience in Leading a direct team consisting of 8-10 plus members or more.

• Must have experience in a telemarketing/pre-sales/Inbound sale, At best, experience in a similar position

• Degree in business, marketing, communication or engineering.

• Should have hands-on experience in CRM and cloud telephony tools.

• Good interpersonal, presentation and communication skills

• Strong customer service orientation

• Strong Analytical skills and the ability to recognize the demands on the side of the clients

If you are interested to partner with us in building Bonito as a strong brand and as a great organization, then kindly email your resume to or WhatsApp at 7411963450 and also upload the same while applying on LinkedIn.

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