Telesales Specialist

The Call Centre Site SPOC is responsible for assisting customers with their exploration and navigation of projects, as well as ensuring that all call Centre-initiated leads visited at the site are tagged appropriately under the call Centre. The SPOC will work closely with the call center team, site-based staff, and customers to guarantee that lead tracking and credit allocation are accurate and efficient.

Responsibilities:

Lead Tracking:

Monitor and track call center-initiated leads that schedule site visits

Ensure that all call center-initiated visits are tagged under the call center

Investigate and resolve any discrepancies or disputes related to lead tagging

Assess customer needs and preferences to identify their propensity to buy

Flag leads for future purchase if the purchase is not made during the current visit

Identify if the customer's requirements fit in any other region or project if the conversion does not happen in the visited projects

Allocate these leads accordingly to the respective project/region for conversion

Track the progress of these leads and provide updates to the call center and sales teams for any future projects

Customer Assistance:

Provide prompt, friendly, and knowledgeable assistance to customers enquiring about the specific projects

Address customer inquiries, concerns, and requests via various communication channels.

Property Information:

Offer detailed information about properties listed on the platform, including property specifications, pricing, amenities, location details, and neighborhood characteristics.

Feedback Collection:

Gather feedback from customers regarding their experience from the project site visit

Relay feedback to relevant departments for resolution and potential conversion

Team Collaboration:

Collaborate with other team members, including call centre advisors, on-site sales manager, and receptionist to ensure a seamless and positive customer experience

Skills and Qualifications:

Excellent communication skills, both verbal and written, with a friendly and professional demeanour.

Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds.

Proficient in using real estate CRM and related applications (SFDC & D4U)

Knowledge of real estate industry terminology, practices, and regulations.

Problem-solving abilities and a proactive approach to addressing customer needs and concerns

Attention to detail and the ability to multitask in a fast-paced environment.

Prior experience in real estate is preferred.