Application Expert
4 days ago
Job Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing day-to-day technical support, managing incidents, analyzing and resolving application issues, and working closely with business stakeholders to capture and translate requirements into actionable product improvements.Key Responsibilities:Application Support:- Provide Level 1/2 technical support for application issues and queries.- Analyze root causes and resolve data-related or system issues, proposing permanent fixes when applicable.- Monitor, manage, and resolve incidents using the organization’s incident management tool, ensuring resolution within agreed timelines (OLA/SLA).- Accurately document issues, outcomes, and escalations in vendor or internal systems.- Create and maintain technical troubleshooting guides and documentation for support best practices.- Maintain a strong understanding of business processes to provide relevant and effective support.Product Management:- Identify and gather business requirements, translating them into technical specifications.- Prioritize new functionalities and improvements in coordination with business stakeholders.- Record feedback, suggestions, and requirements using the change management tool.- Ensure consistency between business needs and product development through close monitoring.- Conduct functional testing and coordinate User Acceptance Testing (UAT) with end-users.Minimum Qualifications:- Strong understanding of maritime operational constraints.- Fluent in English (written and spoken).Experience:- 3–5 years of experience in:- Application support and product management.- Driving product and process improvements.- Providing front-end user support.Key Skills & Personal Attributes:- Strong analytical and problem-solving skills.- Goal-oriented and self-motivated with a proactive mindset.- Ability to multi-task and manage priorities effectively.- Excellent verbal, written, and presentation communication skills.- Strong organizational skills and attention to detail.- Ability to work independently as well as collaboratively within a team.- Skilled at identifying root causes of application issues and implementing solutions.
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Application Expert
5 days ago
mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
6 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: [Specify Location] Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
4 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
2 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and Delivery Reports To: Solutions Support and Delivery Team Leader Location: (Specify Location) Employment Type: Full-Time Job Summary: The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
4 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application Expert Department: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
2 weeks ago
Mumbai, Maharashtra, India CMA SHIPS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title:Application ExpertDepartment:Solutions Support and DeliveryReports To:Solutions Support and Delivery Team LeaderLocation:[Specify Location]Employment Type:Full-TimeJob Summary:TheApplication Expertis responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing day-to-day...
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Application Expert
6 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: [Specify Location]Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
6 days ago
mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: [Specify Location]Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
2 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
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Application Expert
6 days ago
Mumbai, India CMA SHIPS Full timeJob Title: Application ExpertDepartment: Solutions Support and DeliveryReports To: Solutions Support and Delivery Team LeaderLocation: (Specify Location)Employment Type: Full-TimeJob Summary:The Application Expert is responsible for the support, maintenance, and evolution of software applications within the organization. The role involves providing...
