Inside Sales Representative
2 weeks ago
Job Title : Inside Sales Representative
Location: Rohini, Delhi
Salary : 4.2 LPA
Share your CV via WhatsApp on +91 9205777327
Position Overview: We are looking for a skilled Post Sales Collection Advisor to join our team in Rohini West, Delhi. The ideal candidate will have excellent communication skills and experience in core payment collections, primarily over the phone. This role is crucial for maintaining client relationships and ensuring timely collections while enhancing customer satisfaction.
Key Responsibilities:
Payment Collection: Conduct proactive calls to clients for payment collections, ensuring timely follow-ups and addressing any payment-related queries.
Inside Sales: Conduct proactive and engaging inside sales activities to convert leads into enrolled students.
Relationship Building: Foster strong relationships with clients to encourage loyalty and retention, understanding their needs and concerns.
Renewal Management: Assist clients in the renewal process by providing relevant information and addressing any issues that may hinder renewal.
Communication: Effectively communicate company policies, payment options, and renewal benefits to clients, ensuring clarity and understanding.
Issue Resolution: Handle any disputes or concerns raised by clients regarding payments or renewals, striving for quick and satisfactory resolutions.
Reporting: Maintain accurate records of client interactions, payments received, and follow-up actions taken for internal tracking and reporting.
Qualifications:
Proven experience in payment collections or a similar role, preferably in a post-sales environment.
Strong communication and interpersonal skills, with the ability to build rapport with clients.
Ability to handle difficult conversations with professionalism and empathy.
Experience in customer relationship management.
Familiarity with CRM software is a plus.
Detail-oriented and organized, with strong problem-solving abilities.
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