Zolo | Retail Store Manager | bangalore
4 days ago
Role: Customer Experience Manager
What will you do in a nutshell?
● Maintaining a high Customer Satisfaction Score for all properties in the cluster
● Meeting occupancy targets for all properties in the cluster
● Cost management and control
Your role in detail
● Customer Delight – Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations
● Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage hyperlocal marketing activities etc.
● Property Operations: Supervision of property staff and their daily tasks.
● Data Recording and Analysis: Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition.
● Cost management: for all properties in the cluster, to keep cost under guidelines
● Compliance activities: in terms of keeping all records for the residents, staff & vendors.
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