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Customer Support

1 month ago

kolkata, India Genpact Full time

Hi Applicant,We are scouting for CUSTOMER SUPPORT - (Non Voice) for Kolkata.(WORK FROM OFFICE)Job Description:Job Location: Kolkata (Only Work from office)Shifts: Flexible with any shiftResponsibilities• Provide resolution to maintain standards of quality• Review content and provide resolution based on prescribed guidelines• Recognize trends and patterns and raise issues timely• Provide insights to help improve the support to the users• Maintain a thorough understanding of process and policies• Provide excellent customer service to our customersQualifications we seek in you-Minimum qualifications• Any Graduate (except Law)• Only Freshers are eligiblePreferred qualifications• Effective probing skills and analysing / understanding skills• Problem solving skills with customer centric approach• Must be able to work on a flexible schedule (including weekend shift work)Interested candidates can share their resume over ruchika.joshi1@genpact.com or apply here for the same.