Tier 3 CC Customer Engineer

4 days ago

Bangalore, India Insight Global Full time

Title: Tier 3 Customer Engineer Location: On call Rotation Duration: 12 Mo Contract Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services. Lead incident response, complex troubleshooting, and root-cause analysis across the UCCE ecosystem. Design and implement advanced call flows, routing strategies, and peripheral integrations. Implement monitoring, alerting, and capacity/performance baselines for proactive operations. Partner with UC, Network, and Security teams on cross-domain changes and solution designs. Required Skills and Experience Strong proficiency in call routing strategies, CVP microapps, VXML, and survivability designs. Experience integrating external data sources, web services, and CTI/CRM connectors. Proficient with SIP, RTP, SRTP, QoS, SBC interoperability, and SIP trunking to carriers. Advanced troubleshooting using logs, traces, and protocol analysis tools. Proven experience in production change windows, method of procedure (MOP) creation, and rollback planning. Scripting for configuration, testing, or reporting (e.g., Python), API usage for CUIC/LiveData. Experience with high-availability, geo-redundancy, and DR testing for UCCE. Familiarity with observability stacks and synthetic testing for contact center. ITIL Foundation or higher is a plus.

  • Tier 3 CC Customer Engineer

    4 days ago

    Bangalore, India Insight Global Full time

    Title: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....

  • Tier 3 CC Customer Engineer

    4 days ago

    bangalore, India Insight Global Full time

    Title: Tier 3 Customer Engineer Location: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...

  • Tier 3 CC Customer Engineer

    4 days ago

    bangalore district, India Insight Global Full time

    Title: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....

  • Tier 3 CC Customer Engineer

    4 days ago

    Bangalore Division, India Insight Global Full time

    Title: Tier 3 Customer Engineer Location: Bangalore India On call Rotation Duration: 12 Mo Contract Pay Rate: 1,000 LPA /hr Targeted Start Date: ASAP Own complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services....

  • Tier 3 CC Customer Engineer

    4 days ago

    bangalore, India Insight Global Full time

    Title: Tier 3 Customer EngineerLocation: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...

  • Tier 3 UC Customer Engineer

    2 weeks ago

    Bangalore, India Insight Global Full time

    Title: Tier 3 UC Customer Engineer Location: Bangalore India Duration: 12 Mo Pay Rate: $1,100/hr INR Targeted Start Date: ASAP

  • Tier 3 UC Customer Engineer

    7 days ago

    bangalore, India Insight Global Full time

    Title: Tier 3 UC Customer EngineerLocation: Bangalore IndiaDuration: 12 MoPay Rate: $1,100/hr INRTargeted Start Date: ASAP

  • Oracle CC&B Developer

    2 days ago

    bangalore, India Tekgeminus Full time

    Role: Oracle CC&B DeveloperExperience Preferred: 7+ YearsLocation: RemoteJob Description:Design, develop, and configure Oracle CC&B solutions including customizations, integrations, and extensions.Collaborate with business analysts and stakeholders to gather and analyze requirements and translate them into technical solutions.Lead the design of CC&B modules...

  • CC&B/MDM Developer

    3 weeks ago

    bangalore, India Tata Consultancy Services Full time

    Experience in hands on development of CC&B (Oracle Utilities Customer Care and Billing) and MDM (Oracle Utilities Meter Data Management) for at least 4+ Years Must have good command in Java, Groovy Script, SQL Should have excellent understanding CC&B and MDM functional areas like Customer Information System, Billing and Payments, Credit and Collections, V...

  • Remote C# Engineer

    21 hours ago

    Bangalore, India Bhavitha Tech, CMMi Level 3 Company Full time

    Role Overview : We're looking for an AI Engineer for one of our Tier-1 IT clients with hands-on experience in building, fine-tuning, and optimizing LLM-based applications. The ideal candidate will have solid expertise in RAG (Retrieval-Augmented Generation) architectures, parameter-efficient fine-tuning (e.g., LoRA), and model quantization techniques for...