Crm solutions manager
3 days ago
Job Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job Description: We are seeking a skilled and proactive CRM Systems Manager to join our team. This role will be pivotal in managing our CRM software, telephony software, customer ticket management software, and chatbot tools. The ideal candidate will have a deep understanding of CRM and customer service systems and will be responsible for designing solutions, optimizing processes, and ensuring seamless operations across platforms to derive maximum value and efficiency. Key Responsibilities: CRM Management: Oversee and manage the company's CRM system, ensuring it aligns with business needs and supports customer relationship management processes effectively. Monitor system usage and provide recommendations for optimization. Telephony and Chatbot Software: Manage and optimize telephony software systems to enhance customer interactions and streamline communication processes, including chatbot and AI-driven automation tools for better customer engagement. Service Ticket Management: Administer and configure service ticket management software to ensure efficient handling of customer issues and inquiries. Set up workflows and automation for effective issue resolution and escalation management. System Integration: Collaborate with IT and other departments to integrate CRM and related systems with other business applications (e.g., ERP, marketing automation, sales tools) and databases to ensure data consistency and seamless functionality across platforms. Solution Design & Architecture: Design and implement scalable, effective CRM and CX solutions to improve operational efficiency and enhance the customer experience. Evaluate and customize solutions to meet evolving business requirements. Data Analysis & Reporting: Utilize CRM data analytics to generate actionable insights and drive strategic decisions, improving sales, service processes, and customer satisfaction. Set up dashboards and performance reports for key stakeholders. User Training and Support: Develop and conduct training programs to ensure effective adoption of CRM and related tools. Provide ongoing support and troubleshooting assistance to end-users on system functionalities and best practices. System Maintenance & Upgrades: Ensure regular maintenance, updates, and troubleshooting of CRM and related systems to minimize downtime, optimize system performance, and ensure data security compliance. Vendor & Stakeholder Management: Manage relationships with CRM software vendors and service providers, ensuring service level agreements (SLAs) are met. Act as the main point of contact for any technical issues or escalations. Documentation & Compliance: Maintain detailed documentation on system configuration, processes, and best practices. Ensure systems comply with data protection regulations (e.g., GDPR) and internal security standards. Qualifications: Experience: Minimum of 5 years of experience in CRM administration and solutions management, ideally in a fast-paced environment within the finance or technology sectors. Technical Skills: Strong proficiency in CRM software (preferably Leadsquared, Salesforce, Microsoft Dynamics, or Hub Spot), telephony software (e.g., Knowlarity, m Cube), service ticket management systems (e.g., Freshdesk, Zendesk), and chatbot/automation tools. Analytical & Problem-Solving Skills: Demonstrated analytical skills with a proactive approach to identifying system issues, evaluating potential solutions, and implementing effective resolutions. Strong aptitude for data analysis and creating actionable insights. Project Management: Experience in managing CRM system projects from inception to completion, ensuring timely delivery, adherence to budget, and effective coordination with multiple stakeholders. Communication Skills: Excellent communication skills with the ability to collaborate effectively across cross-functional teams and present complex technical information to non-technical audiences. Continuous Learning: Commitment to continuous improvement and staying updated on CRM trends, tools, and best practices. Willingness to learn new tools and implement new technologies as needed. Educational Background: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field is preferred. Why Join Bonanza Group: Dynamic Environment: Work in a fast-paced, innovative setting where your contributions have a direct impact on the company's success. Career Growth: Access to professional development opportunities and a clear path for career advancement. Supportive Culture: Be part of a team that values creativity, collaboration, and excellence. Competitive Compensation: Attractive salary and benefits package.
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CRM Solutions Manager
4 days ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
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CRM Solutions Manager
5 days ago
mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
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CRM Solutions Manager
6 days ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems ManagerAbout Bonanza Group:Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do.Job Description:We...
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CRM Solutions Manager
6 days ago
Mumbai, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems Manager About Bonanza Group: Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do. Job...
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CRM Solution Architect
3 days ago
Mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution ArchitectPosition Type: Full-timeJoining Period: Immediate to 45 DaysExperience: 6+ YearsLocation: MumbaiABOUT CLOUDFRONTS:CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office and...
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CRM Solution Architect
3 days ago
mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution ArchitectPosition Type: Full-timeJoining Period: Immediate to 45 DaysExperience: 6+ YearsLocation: MumbaiABOUT CLOUDFRONTS:CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office and...
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Crm solution architect
3 days ago
Mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution ArchitectPosition Type: Full-timeJoining Period: Immediate to 45 DaysExperience: 6+ YearsLocation: MumbaiABOUT CLOUDFRONTS:Cloud Fronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office and...
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CRM Solution Architect
3 days ago
mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution Architect Position Type: Full-time Joining Period: Immediate to 45 Days Experience: 6+ Years Location: Mumbai ABOUT CLOUDFRONTS: CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office...
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CRM Solutions Manager
6 days ago
Mumbai Metropolitan Region, India Bonanza Portfolio Ltd Full timeJob Title: CRM Systems ManagerAbout Bonanza Group:Bonanza Group is a trailblazer in the fintech and finance industry, dedicated to delivering innovative financial solutions that empower our customers. We pride ourselves on our dynamic and collaborative work culture, where creativity and excellence are at the forefront of everything we do.Job Description:We...
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mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution Architect Position Type: Full-time Joining Period: Immediate to 45 Days Experience: 6+ Years Location: Mumbai ABOUT CLOUDFRONTS: CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office...
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mumbai, India CloudFronts - Microsoft Solutions Partner Full timeOpen Position: Dynamics 365 CRM Solution Architect Position Type: Full-time Joining Period: Immediate to 45 Days Experience: 6+ Years Location: Mumbai ABOUT CLOUDFRONTS: CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Complex Business Challenges with Microsoft Cloud. Our head office...
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CRM Manager
3 weeks ago
Navi Mumbai, India Sperton Global AS Full timeWe are seeking an experienced CRM Manager to oversee the planning andof customer relationship management (CRM) projects within our organization. As a CRM Manager you will play a crucial role in driving customercentric initiatives and improving business operations.Location: Sari AhmedabadKey Responsibilities:Team Leadership:Assemble and lead a crossfunctional...
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CRM Manager
1 month ago
navi mumbai, India Sperton Global AS Full timeWe are seeking an experienced CRM Manager to oversee the planning and of customer relationship management (CRM) projects within our organization. As a CRM Manager you will play a crucial role in driving customercentric initiatives and improving business operations.Location:Sari AhmedabadKey Responsibilities:Team Leadership:Assemble and lead a...
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CRM Manager
2 months ago
Navi Mumbai, India Sperton Global AS Full timeWe are seeking an experienced CRM Manager to oversee the planning and of customer relationship management (CRM) projects within our organization. As a CRM Manager you will play a crucial role in driving customercentric initiatives and improving business operations.Location:Sari AhmedabadKey Responsibilities:Team Leadership:Assemble and lead a...
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CRM Manager
4 weeks ago
navi mumbai, India Sperton Global AS Full timeWe are seeking an experienced CRM Manager to oversee the planning and of customer relationship management (CRM) projects within our organization. As a CRM Manager you will play a crucial role in driving customercentric initiatives and improving business operations. Location: Sari AhmedabadKey Responsibilities: Team Leadership: Assemble and lead a...
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Bloomreach CRM/CDP Solutions Architect
3 weeks ago
Mumbai, Maharashtra, India Pranam Recruiters Full timeWe are seeking a seasoned Dynamic CRM Architect with 10+ years of experience, strong communication skills, and expertise in building, designing, and managing CRM solutions. You will lead architectural designs, ensure integration with business processes, and collaborate with cross-functional teams. The role demands deep knowledge of CRM technologies, client...
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Technical Consultant
4 weeks ago
Mumbai, Maharashtra, India Infusai Solutions Pvt. ltd. Full timeJob Summary:We are seeking a highly skilled Technical Consultant to join our team at InfusAI Solutions Pvt. Ltd. as a CRM Solutions Expert. The ideal candidate will have a strong background in Microsoft Dynamics 365 CE and Power Platform, with experience in architecting large complex solutions using the Microsoft stack.Key Responsibilities:- Contribute to...
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Bloomreach CRM/CDP Solutions Engineer
4 weeks ago
Mumbai, Maharashtra, India Pranam Recruiters Full timeThis is a remote position.Job Title: Bloomreach CRM/CDP Solutions EngineerJob Type: Remote Full-time ContractualExperience: 4 YearsWork Hours: ISTContract Duration: 12 monthsCommunication: Must be STRONGRequirementsWe are seeking an experienced Bloomreach CRM/CDP Solutions Engineer to manage customer data and personalization tools, integrating and optimizing...
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CRM Solution Expert
3 weeks ago
Mumbai, Maharashtra, India Businessnext Full timeCustomer Success SpecialistCSM GroupNoida, Mumbai | 2 - 5 Years Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If...
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CRM Executive
1 month ago
Bandra, Mumbai, Maharashtra, India Aesthetic Solutions Full time**Job Title/Designation: CRM Executive** **Salary Bracket: INR 20,000 to INR 35,000** Job Description: The CRM Executive will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of...