Front Office Executive

15 hours ago

Bangalore, India Simpliwork Full time

Department Facilities Grade / Level G1A/G1B Designation Sr Facility Executive/ Executive – Front Office Reporting To Facility Manager You’ll be responsible for managing all aspects of day-to-day service delivery during working hours. To advise Front Office Management on escalated issues during the shift. To ensure immediate response to all priority calls during the shift and follow the escalation process To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep. Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image. Site personnel are notified of guests’ arrival immediately. Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Assisting with special needs for visitors with disabilities Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix. Handling the tasks pertaining to soft services as per operations need. Strong customer service drive. Proven working experience as a guest relation Executive. Hands-on experience in visitor management. Should have knowledge of facility office management Knowledge of parking management & visitor management system (preferred) Experience (Years) required Minimum 3-5 years of relevant experience Graduate / Hotel Management Graduate

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