CX Solutions Engineer
1 week ago
We are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms likeNICE CXoneandZoom Contact Center .We are expanding our professional services team and looking for talentedSolutions Engineerspassionate about designing impactful customer interaction experiences and driving successful deployments.About the RoleAs aSolutions Engineer , you will play a key role in designing, building, and deploying modern contact center solutions on NICE CXone and Zoom Contact Center. You’ll work closely with clients and internal stakeholders to understand business requirements, create efficient call flows, and ensure seamless solution delivery.Key ResponsibilitiesDesign and implementcall flows, IVRs, and routing logicon NICE CXone or Zoom Contact Center.Customize and integrateCX solutionsto align with client objectives.Develop and optimizeworkflow automation scriptsandAPI-based integrations .Collaborate with business stakeholders, developers, and QA teams to ensure high-quality deployments.Support user acceptance testing (UAT) and post-deployment issue resolution.Document configurations, technical designs, and implementation details.QualificationsProven experience working withZoom Contact Center ,NICE CXone , or similar CCaaS platforms.Strong understanding oftelephony concepts ,call routing ,ACD , andIVR systems .Hands-on experience withAPI integrationsandweb services (REST/SOAP) .Familiarity withcloud environmentssuch asAWSorMicrosoft Azure .Excellent communication and problem-solving skills.Preferred Skills & CertificationsCertification in one or more of the following:NICE CXone Certified ProfessionalZoom Phone Certified IntegratorZoom Contact Center Certified ExpertExperience withscripting or programming languages(e.g., JavaScript, Python) is an advantage.Understanding ofCRM integrations(Salesforce, HubSpot, etc.) preferred.Why Join UsWork with global CX transformation projects across industries.Collaborate with a dynamic, cross-functional team of CX professionals.Continuous learning and certification support in leading CCaaS technologies.Competitive compensation and growth opportunities.
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CX Solutions Engineer
1 week ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Cx solutions engineer
6 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Cx solutions engineer
7 days ago
Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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CX Solutions Engineer
1 week ago
New Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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CX Transformation Expert
2 weeks ago
New Delhi, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole Overview As theCX Strategy Manager,you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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Trainer CX
1 week ago
New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Solutions Engineer
1 week ago
Delhi, Delhi, India Cisco Full time ₹ 5,00,000 - ₹ 8,00,000 per yearWhat You'll Do:As a Webex Customer Experience Solutions Engineer (SE), your primary responsibility is to provide technical guidance and pre-sales engineering support for Customer Experience (CX) sales pursuits across an assigned territoryWho You'll Work WithIn this role you will partner with a team of Customer Experience (CX) and Collaboration Sales...
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CX Transformation Expert
2 weeks ago
Delhi, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC
