Salesforce Service Cloud Specialist
2 weeks ago
Position Overview: We are seeking an experienced Salesforce Service Cloud Specialist to drive the implementation and optimization of our customer service operations through Salesforce Service Cloud solutions.
Key Responsibilities:
- Solution Implementation & Management Design and implement end-to-end Service Cloud solutions
- Manage and optimize customer support and service processes
- Configure case management systems and automated workflows
- Develop and maintain service analytics dashboards
- Technical Configuration Customize Service Cloud features based on business requirements
- Set up and maintain knowledge bases and community portals
- Configure service console applications and Lightning components
- Implement automation tools and process builders
- Integration & Development Integrate Salesforce with external systems and APIs
- Develop custom applications using Python and Django (where applicable)
- Configure CTI integrations and omni-channel routing
- Implement and maintain data synchronization processes
- Stakeholder Management Collaborate with business teams to gather and analyze requirements
- Provide training and support to end users
- Create documentation for processes and configurations
- Advise on best practices and solution optimization
Required Skills & Qualifications:
- Minimum 3+ years experience with Salesforce Service Cloud
- Salesforce Service Cloud Consultant certification
- Strong expertise in Service Cloud configuration and customization
- Proficiency in Salesforce Apex, Visualforce, and Lightning Web Components
- Experience with data modeling and integration strategies
- Excellent problem-solving and analytical skills
Preferred Qualifications:
- Python and Django development experience
- Additional Salesforce certifications (Platform Developer, Application Architect)
- Experience with CTI and telephony integrations
- Knowledge of agile development methodologies
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