Assistant Front Office Manager
11 hours ago
Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests. This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests. Office Administration and Front Office management skills Customer Satisfaction and Customer Service expertise Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Supporting Management of Front Desk Team · advocates sound financial/business decision making; Managing all day-to-day operations. Ensures employee recognition is taking place on all shifts. · Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals · Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. · Strives to improve service performance. · Collaborates with the Front Office Manager on ways to continually improve departmental service. · Communicates a clear and consistent message regarding the Front Office goals to produce desired results. · Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. · Ensuring Exceptional Customer Service · Provides services that are above and beyond for customer satisfaction and retention. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Empowers employees to provide excellent customer service. · Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. · Provides feedback to employees based on observation of service behaviors. · Handles guest problems and complaints effectively. · Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies · Implements the customer recognition/service program, communicating and ensuring the process. · Ensures compliance with all Front Office policies, standards and procedures. · Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. · Analyses information and evaluating results to choose the best solution and solve problems. · Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. · Functions in place of the Front Office Manager in his/her absence. · Communicates critical information from pre- and post-convention meetings to the Front Office staff. ·
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Assistant Front Office Manager
11 hours ago
Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full timeCompany Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for...
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Assistant Front Office Manager
18 hours ago
South Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per yearCompany DescriptionEstablished by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for...
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Assistant Front Office Manager
4 weeks ago
Mumbai, Maharashtra, India SOFITEL Full timeCompany Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition...
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Assistant Front Office Manager
2 weeks ago
Mumbai, Maharashtra, India JW Marriott Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India, 400099VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....
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Assistant Front Office Manager
1 week ago
Mumbai Metropolitan Region, India Sofitel Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionJoinus at Accor,wherelife pulseswithpassionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition:...
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Front Office Assistant
2 weeks ago
Sanpada, Navi Mumbai, Maharashtra, India MAS INDUSTRIES PVT. LTD. Full time ₹ 4,20,000 per yearJob Title: Front Office Assistant ( Female)Location: Juinagar, Navi MumbaiDepartment: AdministrationJob Summary:We are looking for a professional and courteous Front Office Assistant ( Female) with 0* –5 years of relevant experience* to manage front desk operations and provide administrative support across departments. The ideal candidate will be the first...
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Assistant Front Office Manager
2 days ago
South Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full timeCompany Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for...
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Front Office Assistant
23 hours ago
Worli, Mumbai, Maharashtra, India Piramal Nextgen Industries Pvt Ltd Full time**Job Summary**: We are seeking a proactive and organized Front Office Assistant to join our team. In this role, you will be the first point of contact for clients and visitors, managing the reception area and providing vital administrative support to ensure smooth office operations. **Key Responsibilities**: - Greet and welcome visitors warmly, ensuring...
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Assistant Front Office Manager
4 weeks ago
Mumbai, India Soho House & Co Full timeWho we are…Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.The Mission…Soho House is a platform for creativity and a space for its...
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Assistant Front Office Manager
4 weeks ago
Mumbai, India Soho House & Co Full timeWho we are…Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.The Mission…Soho House is a platform for creativity and a space for its...
