Complaints Management Director

4 days ago


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Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Role: Director - Employee Relations/ Industrial Relations Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics/ Liasoning with Govt officials , Labour Laws Core Areas: Industrial relations and employee relations to be maintained as per the guidelines and the purview of the law. Qualification: MBA-HR or any HR-related specialization. Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred. Specific experience with ER/IR is a prerequisite. Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes. Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management. Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations. Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure. Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics. Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce. Operators obsessed with customer experience


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