Linux Cloud

2 weeks ago

India HCLTech Full time

Linux Cloud - Solution Engineer

Experience: 9 to16 Years

Location: Bangalore / Noida

Skills/Certification

  • Certification and In-depth knowledge Linux RHCE (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
  • Certification and In-depth knowledge Vmware (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
  • Certification and In-depth knowledge Cloud Azure / AWS (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
  • Expert knowledge with server, blade server hardware or hyper converged infrastructure (DELL VXrail, Cisco Hyperflex preferred) for design and sizing solutions.
  • Good / Strong knowledge of industry standard Network Access Control technologies (preferably Cisco ISE and Aruba Clearpass)
  • Good / strong knowledge and experience with system resources in hyper converged environments such as SAN/NAS , dynamic system resource allocation and backup solutions
  • ten or more years of previous working experience as a Senior System Engineering or Administrator
  • 3-5 years’ experience in System Architecture / Solution Design / implementation
  • Higher-level problem-solving skills with focus on troubleshooting issues in complex production environments
  • Ability to author quality technical documentation
  • Ability to effectively lead and prioritize multiple projects simultaneously
  • Ability to lead a technical team (as part of complex projects)
  • Ability to present at senior management level and during customer sessions
  • Strong written and verbal English communication skills
  • Willingness to learn new technologies and software, being innovative (thinking outside of the box and questioning the norm).
  • An excellent team player with commensurate communication and collaboration skills, with experience of working in a global environment with team members in diverse locations.

Tasks / Activities:

  • Assist pre-sales engagement (for large/complex) deals working with Verizon Operations, Planning and Design ("OPD") as required in addition to proactively engaging with sales as needed acting as a champion for SSM FX's within the sales pursuit process.
  • Design premise-based or virtualized solutions consisting of NAS/SAN storage, backup, cloud technologies, Managed DDI, Monitoring, Antivirus, operating systems such as Windows or Linux, and database technologies.
  • Direct communication and interaction with customers or their representatives during pre / post sales process, during implementation, and throughout operation of solutions going forward.
  • Analyze business requirements , identify risks, and collaborate with functional teams and business users to deliver flexible, innovative, and cost effective solutions while meeting business needs.
  • Deliver complex environments and configure hardware and software in accordance with business requirements while remaining aligned with security and compliance standards.
  • Creating and maintaining solution documentation based on project requirements.
  • Act as a technical lead , coordinating activities and projects within the department.
  • Continuously improve service availability, security and reliability, in accordance with industry best practices.
  • Maintain and develop operational procedures as part of a professional transfer of the solutions to operations.
  • Build and maintain relationships with critical functional teams and suppliers.
  • Provide escalation and operational support for Advanced Support.
  • Coordinating outage response and associated activities by communicating with stakeholders which may include close communication with the impacted customer.
  • Proactively monitor system performance and resource usage as an input to ongoing capacity planning
  • Collaborate with other teams and team members to develop automation strategies and deployment processes.
  • As a subject matter expert, mentor and become a training resource for less experienced system administrators as required.
  • Direct communication, interaction and liaison with customers or their representatives during pre / post sales process but also during implementation and operation of solutions going forward.
  • Presales

For further explanation - detailed / Micro level for solutions in the area of servers, storage, virtualization, cloud, containers, backup

  • Communication with VZ Solution Engineering, Sales, Professional Services and customers / prospects to collect customer requirements
  • High level solution design (including cooperation with software and hardware vendors and other 3rd parties)
  • Cost estimation (including collection of vendor quotes for HW, SW and vendor support
  • Postsales
  • Low level design
  • Bill of materials creation
  • Infrastructure purchase
  • Implementation
  • Configuration of hardware and software components
  • Development of bespoke monitoring
  • Functional testing
  • User acceptance testing
  • Proof of concept
  • Transition to Operations
  • Addition of device information to asset database
  • Monitoring configuration
  • Creation of documentation for Operations staff
  • Knowledge transfer sessions
  • Operations
  • SME (subject matter expert, Tier 4 escalations)
  • Maintenance of Operations documentation
  • Training of Operations staff
  • Recurring task automation to save human resources
  • Continual Improvement of solutions
  • Reporting
  • Report development
  • Database queries for ad hoc reports
  • Recurring reports
  • Handover of reports to end users

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