Information technology support technician

3 days ago

Noida, India Cognex Corporation Full time
Position: IT Support Technician Workinglocation: Noida Support region: Europe
The Company:
Cognex is the global leader in the exciting and growing field of machine vision. With over $800 million of cash in the bank and no debt,we are a financially stronginternational company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called “Cognoids,” take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culturerecognizes our employeesfor their innovation, perseverance and hard work in a fun, rewarding, and quirky environment.
Essential Functions
Provides Help Desk first point of contactsupport for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins.
Conducts basic troubleshooting and diagnosis of hardware and software issues. Ensures requests are either resolved or escalated quickly as needed.
Monitors and reportson Help Desk performance metrics.
Assists with initial IT onboarding and deploys equipmentto new Cognoids on their first day.
Supports existing platforms and identifies areasthat can be automated or streamlined.
Assists in testingnew systems-related policies and changes to existing policies.
Supports and assistsprojects related to technology upgrades(e.g., office moves/renovations, IT infrastructure changes, security).
Works with vendors to secure quotes.
Responsible for creatingand maintaining documentation and standard operating procedures for IT Systems and business applications.
Build and maintainon-going relationships with internal businessunits and externalthird party vendors/providers.
Must be willingto undertake any other tasks, as directed by the European IT Manager.
Demonstrate a positive“do what it takes” attitude. Exemplify Cognex’s “Work Hard, Play Hard, Move Fast” culture.
Knowledge, Skills, and Abilities:
Comp TIA, Microsoft, Vmware, Cisco or Other industrycertification highly desirable.
Working knowledge of Windows 10/11, Office 365, Active Directory (local/Azure) a requirement
Familiarity with Exchange.
Basic TCP/IP knowledge.
Excellent communication skills with the ability to support variouslevels of end users remotely.
Experience in adhering to SLA / KPIs.
Basic familiarity with ITIL practices.
Excellent time management skillsand ability to work undertime pressure.
Be Professional, customercentric, excellent team player,with a willingness to learn new skills and technologies
Minimum education and work experience required:
Fluency in English(Written and Oral).
3rd level Information Technology Related Diploma/Degree highly desirable.
Must be willing to travel to other Cognex European offices, if required.

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