Assistant banquet manager

7 days ago

Kochi, India Crowne Plaza Kochi Full time
Your day to day Crowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Serve as Banquet Manager in his/her absence.
Financial Returns
Assist in controlling departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
Support the Hotel Sales team with site inspections, client entertainment, familiarizations and other events that form part of the sales and marketing revenue plan.
Execute any F&B activities and promotions according to guidelines given by Banquet Manager or Assistant/Director of F&B
People
Assist in managing the day-to-day activities of the Banquet staff. Schedule employees, including casual labour to ensure proper coverage for all banquet events and activities. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Outlets, Housekeeping, Accounting, Maintenance and Guest Services.
Trains, manages and motivates the Banquet department in order to provide high standard of service for customers and meet departmental and hotel targets
Provide direction and support to the team on a daily basis
Supervise and manage the performance of the Banquet department. Assist the Banquet Manager to facilitate the performance management cycle throughout the year
Interact with outside contacts:
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
Guest Experience
Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction
Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly
Post event, obtain client feedback, review guest check with client after function and obtain signature.
Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.
Responsible Business
Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order
Maintain the cleanliness, neat and being well-groom appearance at all times during on duty
Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements.
Coordinate any AV equipment, or other technical needs
Monitor and maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Assist in establishing par levels for supplies and equipment.
Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
May handle incoming/outgoing boxes and exhibit materials.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Log security incidents and accidents in accordance with hotel requirements.
May serve as Manager on Duty.
May assist with other duties, including assisting banquet staff with their job functions during peak periods.
What We Need From You
Diploma in Hospitality Management or other relevant qualification
Minimum 5 years’ related experience in food & beverage in a full service hotel
Oral and written fluency in English.
Commitment to work rotating shifts, weekends and public holidays.
Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
What We Offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Assistant Banquet Manager

    1 week ago

    Kochi, India Crowne Plaza Kochi Full time

    Your day to dayCrowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Assistant Banquet Manager

    2 weeks ago

    Kochi, India Crowne Plaza Kochi Full time

    Your day to dayCrowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Assistant banquet manager

    2 weeks ago

    Kochi, India Crowne Plaza Kochi Full time

    Your day to dayCrowne Plaza Kochi is seeking a dynamic and passionate Assistant Banquet Manager to be part of our team. As Assistant Banquet Manager, you oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as...

  • Banquet Manager

    2 months ago

    Kochi, India GREATBELL HR Consultancy Services PVT LTD Full time

    Company OverviewGREATBELL HR Consultancy Services PVT LTD is a leading firm within the Human Resources Services industry, specializing in both technical and hospitality manpower recruitment. We proudly cater to a network of around 500 companies across India. Headquartered in Cochin, Kerala, our consultancy is supported by a dedicated team of 2-10 employees....

  • Restaurant Manager

    6 months ago

    Kochi, India Hyatt Corporation Full time

    Restaurant Manager Grand Hyatt IN - KL - KochiAdministrativeEntry Level ManagerFull-timeReq ID: KOC000628Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Restaurant Manager is...

  • Kitchen Stewarding Manager

    6 months ago

    Kochi, India Marriott International Full time

    JOB SUMMARY Manages the daily kitchen utility operations. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (., dishwashers, kitchen helpers, . Strives to continually improve guest and associate...

  • Housekeeping Assistant

    6 months ago

    Kochi, Kerala, India INDRIYA SANDS Full time

    Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms and banquet halls, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. What’s in it for you: Food and accommodation Opportunity to develop your talent and grow...

  • Executive Chef

    1 month ago

    Kochi, India GREATBELL HR Consultancy Services PVT LTD Full time

    Planning and directing food preparation and culinary activities. Modifying menus or create new ones that meet quality standards. Estimating food requirements and food/labor costs. Hire and train new kitchen staff and coordinate and schedule all kitchen staff activities. Create new menus, source food and equipment vendors and purchase items within a set...

  • Events Coordinator

    6 months ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 24026440 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements...

  • Food and Beverage Executive

    6 months ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 23196400 **Job Category** Food and Beverage & Culinary **Location** Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team. Inspect grooming...

  • Events Executive

    6 months ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 23198938 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any...

  • Junior Sous Chef-continental

    6 months ago

    Kochi, India Marriott International, Inc Full time

    **Job Number** 24054120 **Job Category** Food and Beverage & Culinary **Location** Courtyard Kochi Airport, VIP Road, Opposite Kochi International Airport, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on...

  • Guest Service Associate

    2 months ago

    Kochi, India AccorHotel Full time

    MainDuties:AdministrationLiaisewith different departments for smooth and coordinatedwork.Should ensure that the team members areadhering to the Human Resourcepolicies.CustomerServiceProvideeffective support to the team to enable them to provide effectiveand efficient services.Respond to customerqueries by resolving issues in a timely and efficient manner...

  • Guest Service Associate

    3 weeks ago

    Kochi, India AccorHotel Full time

    MainDuties:AdministrationLiaisewith different departments for smooth and coordinatedwork.Should ensure that the team members areadhering to the Human Resourcepolicies.CustomerServiceProvideeffective support to the team to enable them to provide effectiveand efficient services.Respond to customerqueries by resolving issues in a timely and efficient manner...

  • Kitchen Stewarding Executive

    6 months ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24080232 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Kochi, Maradu, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and...

  • Banquet Captain(Outdoor Catering)

    2 months ago

    Kochi, Kerala, India Paragon Restaurant Full time

    Welcoming guests upon their arrival and assisting them with their seating arrangements. - Assisting managers and organizers with planning the layout and logistics of events. - Setting up and managing staff shifts and timetables. - Developing and providing staff with the necessary training, including customer service and serving etiquette. - Managing the...

  • Guest Service Associate

    6 months ago

    Kochi, India AccorHotel Full time

    Job DescriptionMain Duties:AdministrationLiaise with different departments for smooth and co-ordinated work.Should ensure that the team members are adhering to the Human Resource policies.Customer ServiceProvide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely...

  • Guest Service Associate

    6 months ago

    Kochi, India Accor Full time

    Job Description Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by...

  • Assistant Manager

    3 weeks ago

    kochi, India Zellis Full time

    As Finance Data and BI Assistant Manager, your role will be to support the Finance & Commercial functions with the development of data systems to provide comprehensive insights into a number of areas across the business. You will discover efficient ways to organise, store and analyse data with attention to accuracy and legitimacy of data. You will be highly...

  • Assistant manager

    3 weeks ago

    Kochi, India Zellis Full time

    As Finance Data and BI Assistant Manager, your role will be to support the Finance & Commercial functions with the development of data systems to provide comprehensive insights into a number of areas across the business. You will discover efficient ways to organise, store and analyse data with attention to accuracy and legitimacy of data. You will be highly...