Sutherland | International Collections | chennai

7 days ago


chennai, India Sutherland Full time

Bachelor's degree with 1-4 years of experience in AR International Collections or International Voice process

Understanding of Accounts Receivables process

Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared

Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally

Monitor high-risk accounts and ensure timely escalation of challenges to management

Continually look at ways to improve the customer experience

Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

Meet the monthly productivity goals

Reconcile complex accounts and have excellent attention to detail

Prepare daily aging report

Strategize the portfolio

Fix the root cause and collect

Work with internal and external stakeholders for better resolution

Provide visibility to the leadership


WORK FROM HOME (Candidate should be based in Tamil Nadu, Kochi, Bangalore, Hyderabad, Bhopal or Mumbai only). Should be ready to relocate to Chennai when there is a business requirement.


Candidate Must have Very Good Communication Skills in English.

UK Shifts


Interested candidates need to send their updated resume to:



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