Deloitte | Business Process Management Specialist | bangalore

6 days ago

bangalore, India Deloitte Full time

Job Description:

  • Role - BPR Sr. Consultant/ Manager/ AD
  • Experience – 7-15 Years
  • Location – Bengaluru & Hyderabad


  • Lead delivery of process re-engineering agenda across the business
  • Design Processing Journeys that are centered around customer centricity, with solutions focusing on customer CTQs.
  • Designing and implementing global or regional initiatives, working with stakeholder to identify opportunities, designing proposed changes, implementing and embedding the change, realizing expected saves / customer impacts upon closure.
  • Plan, design and implement a program of transformation across global teams, resulting in improved client experience, reduced cost to the operation and increased efficiency within operational processes.
  • Manage solution design (IT and Non-IT) and drive prioritization with wider program stakeholders.
  • Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods.
  • Ensure development of metrics that provide data for future improvement opportunities.
  • Understand policies, procedures, and compliance requirements and work with relevant Risk Stewards to determine risk-based solutions.
  • Benchmarking competitors - Conducts analyses on business segments, competitive landscape and industry environment to determine process recommendations and impact.

Skills Required

  • Business process re-engineering - Mandatory
  • Business process improvement
  • Process mapping
  • Process Excellence
  • Lean Six Sigma (Methodology) - Mandatory
  • Banking Domain Knowledge – Mandatory

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