Installation Survey Supervisor

About Eskay Vertical Mobility (I) Pvt. At Eskay Vertical Mobility, we excel at more than elevating people; we elevate your experience in vertical mobility. With a committed team ready to tackle any elevator and parking challenges, no project is too big or small for us. Since our establishment in 1996, we have been dedicated to supporting our customers nationwide, proudly serving as an integral part of the Eskay Group of Companies. This is a full-time, on-site role for an Installation Manager, based at Eskay House, Eskay Resorts, Near Eksar Metro Station, Off Link Road, Borivali (West), Mumbai – . Ensures safe, reliable, high-quality and profitable execution of the delivery projects within his/her portfolio, leading to customer satisfaction and fulfilment of business objectives. Actively manage portfolio performance in terms of progress against schedule, planning accuracy, productivity, safety and quality performance. Ensure appropriate use of elevator installation methods and operations management practices. Manage the regional Delivery Operations team, ensuring competence and optimized deployment/allocation of the resources. Safety and Quality • Proactively drives outstanding performance in Safety and Quality in Delivery Operations • Responsible for driving a culture of Safety and Quality throughout the organization • Accountable for the use of correct installation methods and tools by the installation team, and for proper risk assessment for parts of installation. Establishes and promotes service-minded culture and outside-in thinking in Delivery Operations • Captures and feeds Voice of Customer throughout Delivery Operations • Manages customer disputes and escalations, and tracks NPI and transactional survey feedback Leads, evaluates, and develops his/her operations team and professionals to achieve the established safety, quality, profitability, productivity, and customer satisfaction goals. Identifies and address competence development needs for project management and installation. • Accountable for his/her Delivery Operations teams adherence, and standard ways of working requirements Installation • Drives efficient, safe, and high-quality installation operations in line with regulatory methods, requirements, and site management practices • Responsible for Installation capacity planning • Project management • adds value to customers projects with seamless and reliable project delivery and proactive communication • Drives proactive, profitable, reliable, and efficient project management practices • Ensures accuracy of schedule (s-plan), revenue, and cost planning Delivery Operations management and routines • Organizes effective huddles with Field Supervisors to ensure execution of projects according to standard ways of working and proactive elimination of roadblocks to ensure uninterrupted flow • Organizes and operates regular portfolio and operational reviews (traction control) to manage project and installation performance • Organizes regular reviews of completed projects to analyze root causes for outliers (positive or negative), and to ensure lessons learnt; coaches his/her team to do so in their own projects Business performance • Accountable for financial and customer performance of projects within his/her portfolio and for the accuracy of the orderbook and forecast of his/her portfolio • Actively monitors and reports project and installation performance, ensures action on deviations Proactively drives and coaches his/her team members to identify waste, find root causes, and implement improvements • Career Advancement Opportunity to gain exposure to all Installation functions and build a strong foundation for long-term growth. Performance Recognition Be acknowledged for your contributions through structured feedback and recognition programs. Join a company that values integrity, collaboration, and long-term relationships with its employees and customers. Eskay House, Eskay Resorts, Near Eksar Metro Station, Off Link Road, Borivali (West), Mumbai – We embrace diversity and inclusion.