Assistant Manager

3 weeks ago


Pune, India WNS Full time

Review and approve the sampling strategy that suits the business requirement

Ø Decide on the Calibration Process and variance target

Ø Review and approve the Quality Standard Document

Ø Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)

Ø Ensure that the Quality Process adheres to the Quality Standard

Ø Regular Performance Review of QA/AM/DM

Ø Conduct skip level meetings with the advisors and QA’s

Ø Attend LA Training and BPET Training roadmap for self-development

Ø Complete the GB certification and role roadmap

Ø Drive high impacting six sigma and Lean Projects

Ø Mentor team members to improve performance and behavior

Ø Understand VOC/VOE and implement actions to improve the performance on them

Ø Participate in WNS BPET initiatives

Ø Regular interaction with clients and maintain good relationship

Ø Deploy standard Quality Framework

Ø Initiate and mentor vertical level initiative

Ø Assist the Operations team during migration in terms of base lining and QA identification


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