Customer relationship

2 weeks ago


Navi Mumbai, India Nap Chief Full time
POSITION - Customer Success Associate
**APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE**
Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2 C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to post-purchase follow-up. You’ll play a critical role in nurturing long-term relationships, resolving issues, and driving customer retention.
Desired Skills & Experience: Excellent verbal and written communication skills
Experience in customer support via calls, chats, emails, and social media platforms
Familiarity with CRM tools and customer data management
Proven track record in customer relationship building and sales recovery
Strong problem-solving skills and a positive attitude
Ability to manage multiple tasks and priorities effectively
A passion for customer service and delivering exceptional experiences
Key Responsibilities: Customer Support Excellence : Serve as the primary point of contact for customers across various channels (calls, emails, chats, and social media), ensuring a seamless and positive shopping experience.
Sales Recovery & Cart Abandonment : Engage with customers who have abandoned their carts, guiding them through the checkout process to recover potential sales.
Ticket & Delivery Management : Handle customer support tickets, manage inquiries, and track orders to ensure timely and accurate delivery.
Relationship Building : Build and maintain strong, lasting relationships with customers by understanding their needs and ensuring they feel valued.
Loyalty & Retention : Drive customer retention through exceptional service and personalized interactions, fostering long-term brand loyalty.
Problem Resolution : Address customer issues with a creative and positive approach, ensuring customer satisfaction and trust.
Feedback & Insights Collection : Gather customer feedback via calls and surveys, using insights to help improve products, services, and overall customer experience.
CRM & Data Management : Utilize CRM tools to keep track of customer interactions, ensuring organized and efficient service management.
Clear & Empathetic Communication : Provide clear, professional, and empathetic communication, maintaining a positive brand image across all touchpoints.
Adaptable & Proactive Support : Flexibly support various customer needs, ensuring smooth operations and contributing to team success.
Join us in making every customer interaction meaningful and driving the growth of our brand

  • Navi Mumbai, India Hansa Direct Private Limited Full time

    Urgent Requirement for Customer Service Inbound and Outbound, Relationship Executive and Relationship Manager, Need good communication in English and Customer handling. **Salary**: ₹1,700,000.00 - ₹2,000,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) - Customer...


  • Navi Mumbai, Maharashtra, India Nap Chief Full time

    Job SummaryWe are seeking a highly skilled Customer Success Associate to join our Direct-to-Consumer (D2C) team at Nap Chief - Trijosh Fashion Pvt. Ltd.Key Responsibilities:Customer Support Excellence: Serve as the primary point of contact for customers across various channels, ensuring a seamless and positive shopping experience.Sales Recovery & Cart...


  • Navi Mumbai, India Hansa Direct Private Limited Full time

    Urgent requirement for Customer Service Inbound and Outbound of Mahindra Relationship Executive, Need good communication in English, Needs Customer Handling Skills. **Salary**: ₹17,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus **Experience**: -...


  • Navi Mumbai, India Hansa Direct Private Limited Full time

    Manage the calls - Inbound Minimum 2-3yrs experience is mandatory. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents - Identify and assess customers’ needs to address their concerns - Build...


  • Navi Mumbai, India makoto hr solutions Full time

    Building and maintaining strong relationships with key customer - Resolving customer complaints quickly and efficiently. - Understand key customer individual needs and addressing these - To greet, attend and escort visitors including VVIP at the reception and coordinate with respective client stakeholders. - To address visitor queries and direct them to the...

  • Customer Relationship

    2 weeks ago


    Navi Mumbai, India Nap Chief Full time

    POSITION - Customer Success Associate **APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE**Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to...

  • Customer Relationship

    2 weeks ago


    Navi Mumbai, India Nap Chief Full time

    POSITION - Customer Success Associate **APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE** Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement...

  • Customer Relationship

    2 weeks ago


    Navi Mumbai, India Nap Chief Full time

    POSITION - Customer Success Associate **APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE**Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to...

  • Customer Relationship

    2 weeks ago


    Navi Mumbai, India Nap Chief Full time

    POSITION - Customer Success Associate **APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE** Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order...


  • Navi Mumbai, Maharashtra, India Serving Skill Full time

    A customer relationship manager (CRM) is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention. Their responsibilities include: Customer service: Responding to customer inquiries and complaints, and addressing issues quickly Customer experience: Identifying ways to improve the customer...

  • Customer Relationship

    2 weeks ago


    Navi Mumbai, India Nap Chief Full time

    POSITION - Customer Success Associate**APPLY ONLY IF YOU HAVE 0-2 YEARS OF EXPERIENCE**Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Success Associate to join our growing Direct-to-Consumer (D2C) team. As the face of our brand to our customers, you will ensure a smooth and satisfying experience at every touchpoint, from order placement to...


  • Navi Mumbai, India Cynosure Weddings Full time

    Seeking a Customer Relations Executive who is fluent in Hindi and English, excellent communiaction, client interaction, coordination skills and atleast 1-2 years experience in relevant field(Wedding photography/Events) The ideal profile would be someone with - Strong interpersonal skills with the ability to build and maintain effective relationships. -...


  • Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Job Title: - Customer Relationship Office**r Job profile: - Customer Relationship Trainee Location: - **Navi Mumbai** **5 Days working** **2 week offs** **Day shift** Education: - HSC/graduate can apply **Freshers can apply** Good communication in English is required **Salary for freshers** up to 17k in hand & 20k CTC **Salary for experienced** up to...


  • Navi Mumbai, Maharashtra, India commutec.in Full time

    We are Hiring! Customer Relationship Executive ( Only Female) Company - Commutec Experience - 1+ years in Customer Relationship Management system Location - Vashi Education H.S.C with minimum 3 years of experience in CRM / graduate Shift time - 10 Am to 7 pm ( 1st and 3rd Saturdays off ) Job Brief We are looking for a professional Customer Success...


  • Kharghar, Navi Mumbai, Maharashtra, India Oracura Solutions Pvt Ltd Full time

    We are seeking a proactive and customer-focused professional to join our team as a **Customer Relationship Executive**. The role involves managing the complete customer lifecycle, including sales and after-sales support. **Key Responsibilities**:Sales**: - Engage with potential customers to understand their needs and recommend suitable products/services. -...


  • Navi Mumbai, Maharashtra, India The Hire Wings Full time

    **Position**: - Customer Relationship Executive **Responsibilities**: - Act as the first point of contact for customers interested in CIDCO homes. - Coordinate with the sales and operations team for smooth execution of the customer interaction process. - Support field activities within the designated cluster, requiring quick mobility on two-wheelers for...


  • Navi Mumbai, Maharashtra, India The Hire Wings Full time

    We are looking for the CRE (Customer Relationship Executive) Position Experience: Fresher to 2Years (Sales) Qualification: Any Graduation Locations: Navi Mumbai, South Mumbai, West Mumbai, Kalyan Dombivli Language: English and Marathi Benefits: 4000 Travel allowances, performance bonus, incentives Skills: Sales, Handling customers, Customer...


  • Navi Mumbai, Maharashtra, India Arctic Fox Enterprises Private Limited Tata Motors TASS CV Full time

    **Service Marketing List (SML) Management**: Qualifications: - Proven experience in customer service, marketing, or a related role, preferably in the automotive or commercial vehicle service industry. - Strong communication and interpersonal skills, with the ability to engage effectively with customers and team members. - Experience with CRM software and...


  • Airoli, Navi Mumbai, Maharashtra, India Hansa Direct Full time

    Customer Relationship Executive Customer service inbound Voice process Have to handle customer queries Have to give them resolution on call - Need Good Communication Skill - Minimum 6 months exp - HSC **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,038.10 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift -...


  • Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Job Title: - Customer Relationship Officer** **Location: - Navi Mumbai** **5 Days Working** **2 Week Offs** **Shift: - Fixed Day Shift** Salary for Freshers: - Up to 17k Salary for Experienced: - up to 23k **Yearly Bonus: - 60kto 70k** **Health insurance for Employee and their family** **Corporate Job profile ( no third party involved...