Bellurbis | Business Analyst | delhi

2 weeks ago

delhi, India Bellurbis Full time
We are an innovative IT Software Product and Services company that works with enterprises to transform ideas into successful products to create a robust and stream lined ecosystem to bring smiles to their customers. Bellurbis has offices in USA, Australia, Switzerland and India, with more than 100 employees. Bellurbis collaborates with organizations to create better digital experiences with customer-centered innovation and design thinking and has completed more than 400 projects.
Position: Business Analyst
Location : Delhi (Work from office)
Experience: 2+ Years
Roles and Responsibilities
Onboarding
Build strong relationships with various departments to onboard their critical services.
Coordinate to ensure the smooth activation of services.
Possess sound knowledge of API integration and API testing.
Create Functional Requirement Specifications (FRS) and API documentation.
Monitoring
Collaborate with quality audit partners to track testing bugs and ensure timely resolution.
Generate progress assessment reports, highlighting qualitative inputs and flagging critical issues for higher authorities.
Support monitoring and implementation activities of projects.
Support
Act as the primary liaison for integrated applications.
Post-service delivery, address operational issues to ensure seamless service continuity.
Maintain relationships with integrated departments to address service delivery challenges and ensure customer satisfaction.
Resolve complaints raised via social media, app stores, or other platforms efficiently.
Reporting
Prepare comprehensive reports and presentations on project progress for internal and external stakeholders.
Monitor partner agency adherence to contractual obligations.
Maintain strict adherence to project timelines and quality benchmarks.
Provide support during audits, including SLA and security evaluations by third-party auditors.
Education:
B.E/B.Tech/MCA/M.Tech or equivalent.
Experience & Skills
Technical Expertise:
Proficiency in backend architecture and familiarity with emerging technologies.
Experience with Application Performance Tools (e.g., Kibana, Skywalker) is advantageous.
Proficient in programming languages like PHP, Python, Java, or C#, and database systems such as MySQL, PostgreSQL, or Oracle.
Familiarity with tools like MS Office and JIRA.
Soft Skills:
Strong oral and written communication skills.
Ability to collaborate with multiple stakeholders and manage dynamic projects effectively.

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