IT analyst

4 weeks ago

madhya pradesh, India TaskUs Full time
IT Analyst - Problem Management
Apply on our careers page for quicker responses - Profile Summary
IT Analyst plays a key role in the IT service management process, focusing on identifying, analyzing, and resolving underlying issues that cause incidents.
Job Description
● The IT Analyst is responsible for the quality and integrity of the Problem Management
process that interfaces to the other process coordinators
● Diagnose root cause of chronic or undetermined incidents (5 Whys methodology)
● Determine a resolution (permanent fix)
● Ensure resolution is implemented through appropriate control procedures (Change Management)
● Maintain information of problems and appropriate workarounds and resolutions
● Maintain the Known Error Database
● Co-ordinates day-to-day execution of Problem Management
● Work with various support staff to help ensure resolution and closure of tickets
● Chairs the Problem review meetings
● Following defined escalation path when needed, as defined in the escalation policy
● Notifying the participants in the Problem Management process when standards and procedures
are not being followed
● Performing day to day process administration
● Managing all Problem templates and reports
● Ensuring the standards and procedures are being followed
● Facilitating resource commitment and allocation
● Identifying and implementing process improvement
● Ensuring that each Problem Ticket opened is assigned an owner and is responded to within the
appropriate time frame, based on contractual policy/service level agreement.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .

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