Business Operations, Associate Manager

Food Clock Location: Bangalore and Occasional travel to Hyderabad Employment Type: Full-Time Experience Level: 2+ years preferred; Hotel Management or Hospitality/F&B experience is a strong plus ABOUT FOOD CLOCK We invite you to join us on this exciting journey of growth and transformation. Food Clock ( is a B2B food aggregator company operational since 2017 in Bangalore and Hyderabad. EY, CRED, Truecaller, ZoomCar, redBus • Narayana Education, Rubrik, Talent Sprint • Mission: “Bringing the Best of Bengaluru, in Every Bite” We deliver gourmet meals and curated experiences for corporate clients. As Operations Manager, you will lead, optimize, and scale daily operations. You’ll oversee vendor management, logistics, customer service, and quality control across Bangalore and occasionally Hyderabad operations - delivering an exceptional experience to clients and partners. Operations & Process Management Establish, streamline, and enforce best-in-class operational processes for food delivery, packaging, logistics, and supply management Map, manage, and optimize delivery fleet operations (food runners, logistics) Oversee timely dispatches and ensure safe, hygienic food packaging and delivery Partner & Vendor Management Onboard and actively manage external partner kitchens Conduct regular audits and provide actionable feedback to kitchen partners on taste, profile, recipe quality, and hygiene Build and maintain long-term relationships with kitchen vendors and delivery partners People Management Lead, train, and motivate operations staff and ground personnel; set clear KPIs and performance standards Resolve ground-level challenges through coaching and process improvement Quality Assurance & Client Engagement Deeply understand food taste, profile, trends, and recipes to ensure customer delight Analyze process performance and prepare weekly/monthly operational reports (including Excel-based KPIs) Use data analytics for continuous improvement in speed, quality, and cost management Ensure compliance with FSSAI and regulatory standards Drive process automation and adoption of digital tools Graduate degree in Business, Supply Chain, Operations, Hospitality, or Hotel Management (hotel management preferred) • Master's degree or specialized certification (F&B/Hospitality/Logistics) is a plus Experience & Skills • 2+ years in operations management in food delivery, hospitality, restaurant/QSR, or supply chain (highly preferred) • Direct experience in people management, ground team leadership • Proven hands-on experience with food quality monitoring and vendor feedback • Strong negotiation and vendor management skills • Intermediate to advanced skills in Excel, operational analytics, and reporting tools • Knowledge of FSSAI, hygiene and food safety protocols Excellent verbal and written communication in English (must), Hindi (must), and local language (optional) • LANGUAGE REQUIREMENTS • English (fluent & must) • Hindi (fluent & must) • Kannada (for Bangalore & optional) • Telugu (for Hyderabad & optional) Additional Operations: On-site/In-office role; significant ground engagement with kitchens and delivery staff • Standard hours: 8am-6pm, with flexibility for field work, client meetings, and events • Outstation travel may be required (~10%) to Hyderabad PERFORMANCE METRICS • Food quality audit scores and vendor feedback improvement • Vendor compliance & partnership growth COMPENSATION & BENEFITS • Base salary above industry standards (with performance incentives) • Quarterly/annual bonuses linked to operational KPIs • Free all-day food • Medical insurance (self, spouse, kids) • Fast-track promotion track for high-performers LinkedIn job application Send an email with Subject: Application for Operations Associate/Manager on 16 personality profile pdf report and mention your LinkedIn link Share Cover Letter highlighting your marketing and sales experience and motivation, references from previous employers or clients LinkedIn job application followed by Resume/LinkedIn review, Myers-Briggs Type Indicator (MBTI) test report shared on Interview: Role Play: Operations demonstration and people handling scenario Final Round: With Founder/CEO for cultural fit and strategic alignment Background Check & Reference Verification Food Clock and The Apprize, as a part of EndGate Global, are equal opportunity employers committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of gender, age, religion, caste, creed, disability, or background. Q: Is relocation assistance provided? A: Relocation assistance can be discussed based on candidate profile and experience. A: Standard onboarding is 2-3 weeks, including product training, client interaction, and market familiarization. Q: Is there work-from-home flexibility? A: Operations-heavy roles require in-office presence and field visits. Q: Is Hospitality/Hotel Management degree necessary? A: No, however, hospitality/hotel management degree holders or those pursuing it may have advantage in growth opportunities.