ConnectWise | Senior Site Reliability Engineer II | pune

3 weeks ago

pune, India ConnectWise Full time

General Summary:

The Senior Site Reliability Engineer II is responsible for ensuring the availability, performance, and scalability of our systems and applications. This role works in partnership with the Engineering teams to design, implement, and maintain robust and resilient infrastructure and automation solutions to improve the reliability and performance of our technology stack.


Essential Duties & Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail • Researches, analyzes, and documents findings

• May influence others within the Development Engineering team through the explanation of facts, policies, and practices

• Designs, implements, and maintains highly available and scalable infrastructure solutions for our applications and services

• Develops and optimizes automation scripts and tools to enhance system reliability, deployment processes, and operational efficiency

• Monitors and analyzes system performance metrics, identifying areas for improvement and implementing proactive measures to prevent issues and ensure high availability

• Collaborates with development teams to define and implement best practices for application deployment, configuration management, and release management

• Troubleshoots, resolves, and documents RCAs related to system performance, network connectivity, application stability, and other encountered issues

• Performs capacity planning and scalability assessments to ensure our systems can handle increasing demands and future growth

• Implements and maintains monitoring, alerting, and logging systems to provide real-time visibility into system health and performance

• Participates in incident response, root cause analysis, and post-incident reviews to identify and address system vulnerabilities and improve overall system resilience

• Stays up to date with industry trends and best practices related to site reliability engineering and contributes to continuous improvement initiatives

• Designs, implements, and optimizes infrastructure and deployment processes to achieve cost optimization and decreases the COGS (Cost of Goods Sold) while ensuring high availability and performance

• Monitors and analyzes cost metrics, providing recommendations and implementing cost-saving initiatives to achieve optimal resource allocation and budget utilization Knowledge,


Technical Skills, and/or Abilities Required:

• Strong Knowledge with AWS Services: EC2 (including load balancers), Route53, Systems Manager, Cloudtrail, CloudWatch, VPC, Auto-Scaling, CloudFront, S3, IAM, AWS networking.

• Strong understanding of networking concepts, protocols, and security practices

• Strong knowledge of Linux/Unix systems administration and troubleshooting

• Good to have knowledge on Windows and Vmware.

• Understanding of Monitoring and Observability tools like Dynatrace, Prometheus, Grafana.

•Understanding of scripting and automation using languages such as Python, Bash, PowerShell or similar

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business requirement

• Ability to work collaboratively in cross-functional teams and effectively communicate technical concepts to both technical and non-technical stakeholders

• Strong problem-solving skills and the ability to analyze complex issues and provide practical solutions

• Strong attention to detail, with a focus on ensuring reliability, performance, and scalability in all aspects of system design and implementation

• Ability to adapt to a fast-paced and changing environment, managing multiple priorities and deadlines effectively


Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 3+ years of relevant experience

• Experience in designing, building, and managing highly available and scalable infrastructure in a cloud environment

• Experience with configuration management and infrastructure-as-code tools


Working Conditions:

• Hybrid depending on location (Pune / Mumbai)

• 10-20% travel may be required

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