ServiceNow Functional Analyst

1 month ago


delhi, India QAAgility Technologies Full time
Job Title: ServiceNow Functional Analyst
Job Type: Remote
Years of Experience: 5+ Years
Job Description:
This position involves transferring ServiceNow business requirements into functional requirements so that the developer can subsequently develop the project or an improvement to the system
Roles and Responsibilities:
- Take part in the collection, analysis and documentation of business needs;
- Recommend and implement value-added solutions to meet the needs of the company;
- Take part in the basic configuration of the various modules
- Ensure the documentation of functional specifications for corrections and transmit them to developers;
- Ensure the execution and documentation of unit and acceptance tests;
- Prepare and provide user training on the projects worked on
- Identify the appropriate deployment strategy and take part in it
- Ensure adequate monitoring of projects and improvements
- Provide post-implementation support as needed
- Good understanding of the concept of integration with other software.
Key Point: The analyst will work on ITSM, CSM, PA, Integration Hub, FSM, and more.

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