Collections specialist
6 days ago
Business Collections Agent
Job overview:
Candidates with 1 st Party or 3rd Party Commercial Collection experience.
This is a full-time work from home position
Must be fluent in English
Must have computer & good internet connection.
Required experience:
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Track daily metrics and performance to attain required goals
Demonstrate behaviours reflecting our policies
Maintain a positive customer relationship
Our ideal candidate will possess the following:
Excellent verbal and written communication skills
Active listener, assertive without being abusive
Proficiency in MS Word and Excel
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills, Independent thinker
Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ariba or Unidata Experince Required
Benefits offered:
100% Work from Home setup.. no commute required.
Full training & support
Basic medical insurance.
Annual Leave and Medical Leave
Good Fixed Salary + Variable Commissions
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