Cloud it operations analyst

2 months ago

Gandhinagar, India ViewTrade Holding Corp. Full time

About View Trade: View Trade is the force that powers fintech and cross-border investing for financial services firms throughout the world.

We provide the technology, support and brokerage services that business innovators need to quickly launch or enhance a retail, fintech, wealth, or cross boarder investing experience.

Now in our third decade, our approach has helped 300+ firms – from technology startups to large banks, brokers, super apps, advisory, and wealth management – create the differentiating investment experiences their customer’s demand.

With clients in over 29 countries and a team that brings decades of experience and understanding of financial services technology and services, we help our business clients deliver the investment access and financial solutions they require.

Our Values: ● Expertise ● Integrity ● Solution Driven.

● Teamwork ● Long Term success ● Always winning ● Always learning Responsibilities: As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure during India business hours.

This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment.

 System Administration: Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance.

 Infrastructure Support: Build, configure, and troubleshoot our infrastructure, including VPN connectivity, addressing any technical issues that arise.

 Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on health monitoring of the system.

 After-Hours Support: Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting system connectivity.

 Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.

 SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations.

 Automation: Automate routine tasks using scripting (Power Shell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.

 Tool Management: Install, configure, automate, and monitor various tools such as IIS, MS-SQL databases, Nginx, Apache, Rabbit MQ, Redis, and My SQL etc.

 Collaboration: Work effectively with team members to achieve common goals and ensure smooth IT operations.

Required Skills and Experience:  Proven experience as a Windows/Linux/Unix system administrator  In-depth knowledge of Windows and Linux systems  Proficiency in IIS, Task Scheduler, Power Shell, Win SCP, and Bash scripting  Familiarity with SQL database operations and various versions of SQL databases  Hands-on experience with cron jobs and shell scripting  Knowledge of installation and configuration of tools like Nginx, Apache, Rabbit MQ, Redis, My SQL, etc.

 Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting) Experience with setting up and managing ticketing systems (e.g., Jira, Zendesk, Service Now) Understanding of SLAs and commitment to meeting service level objectives  Excellent communication and interpersonal skills  Strong troubleshooting and problem-solving abilities  Ability to work effectively in a fast-paced and dynamic environment

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