Operations Program Manager

Job Title: Operations Program Manager Location: Remote EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview The Operations Program Manager is responsible for leading, coordinating, and optimizing cross-functional operational initiatives to ensure efficiency, scalability, and alignment with company goals. This role requires a strategic thinker with strong organizational skills who can manage multiple programs simultaneously, track performance metrics, and maximizing project impact across the organization Key Responsibilities: Project Management & Delivery Lead and manage end-to-end business projects across departments including operations, marketing, customer experience, education, and partnerships. Create and manage detailed project plans, timelines, and budgets—ensuring zero cost or time overruns. Track and report on progress against key business objectives and project milestones. Anticipate risks and implement mitigation strategies to maintain momentum and quality. Cross-Functional Coordination Serve as the central point of communication between internal stakeholders, ensuring clear alignment on goals, roles, and deliverables. Manage meetings, documentation, and follow-ups to maintain accountability and transparency. Customer Success & Product Enablement Coordinate operational readiness for new product or service launches. Oversee initiatives to enhance customer onboarding, support workflows, satisfaction, and retention. Work with marketing and product teams to ensure consistent messaging, timing, and impact. Qualifications: 8-10 years of experience managing non-technical, business-focused projects, preferably in operations, customer success or go-to-market functions. Proven track record of delivering projects on time and within budget, with alignment to business goals. Strong skills in stakeholder management, problem-solving, and cross-team coordination. Proficient in project management tools (e.g., Monday.com). Bachelor’s degree in Business Administration, Operations, Management, or related field. Excellent communication and presentation skills in English (written and spoken). PMP, PRINCE2, or equivalent certification is a plus. Experience in global education, certification, or training organizations. Familiarity with customer success platforms and CRM tools Prior experience working in fast-paced, multicultural, or remote-first environments. Additional Information: EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate. EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at and let us know how we can assist. To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work. If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. 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