Workforce Management Analyst

2 weeks ago

Delhi, India Tata Consultancy Services Full time

TCS BPS IS HIRING FOR WFM ANALYST FOR HYDERABAD/PUNE/MUMBAIKindly go through the norms below and apply only if its relevant.Job Role: WFM AnalystJob Location: Hyderabad/Pune/MumbaiExperience required:Requiring 3-4 years of strong performance and depth of relevant experience in Contact Centre environmentsWorkflow & Workload Optimization (Front Office Voice ACDs / Dialer Management & Back Office e-mail / fax / chat / website ++)Monthly / Fortnightly / Weekly optimized every week for next week.Monitoring shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, real time performanceMonitors call routing; reviews and provides recommendations for optimal intervals on all real-time non-phone activities (training, meetings, coaching, etc.). Service Delivery by Real time Adherence & Intervention / escalationStart with daily Review Action Plan (RAP) & Monitoring through dayPrepare root cause analysis of SL performance, staffing and update reasons for aberrations for previous day. Analyzing forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levelsJob Requirement:Any full-time graduate (10+2+3)Immediate joiners/30 Days' NoticeMode of Salary credit should be through banks from all the employers (No cash in hand)All educational and employment documents are mandatory to haveShould be comfortable with rotational week offs & rotational shiftsSkill Requirement:Excellent Communication skillsProficiency in MS-ExcelWorking knowledge of a WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc.)" TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."

  • Workforce Analyst

    3 days ago

    Delhi, NCR, India Manning Consulting Full time ₹ 14,40,000 - ₹ 19,20,000 per year

    Hiring For Workforce managementExperience 7+years In WFM Capacity planning, volume forecasting, IEX,Excel, Verint, Avaya CMS, AspectPackage upto 16 LPA (30% hike based on current CTC)Location- NoidaWorking Days- 5 days WorkingShift- UK ShiftFor more Info Call Priyanka mail id-

  • Workforce Management Specialist

    3 weeks ago

    Delhi, India InfoSpeed Services, Inc. Full time

    Hi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...

  • Workforce Management Analyst

    2 weeks ago

    Delhi, India Tata Consultancy Services Full time

    TCS BPS IS HIRING FOR WFM ANALYST FOR HYDERABAD/PUNE/MUMBAI!Kindly go through the norms below and apply only if its relevant.Job Role: WFM AnalystJob Location: Hyderabad/Pune/MumbaiExperience required:Requiring 3-4 years of strong performance and depth of relevant experience in Contact Centre environmentsWorkflow & Workload Optimization (Front Office Voice...

  • Workforce Management Specialist

    3 weeks ago

    New Delhi, India InfoSpeed Services, Inc. Full time

    Hi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT - REPORTINGFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT – GeneralsitENGINEER SENIOR...

  • Workforce Management Specialist

    2 weeks ago

    new delhi, India SummitNext Technologies Sdn Bhd Full time

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...

  • Workforce Management Specialist

    2 weeks ago

    Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 7,00,000 - ₹ 10,00,000 per year

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...

  • Workforce Manager

    2 weeks ago

    New Delhi, India Integrated Personnel Services Limited Full time

    Job Role: Senior Technical ConsultantJob Location: Bangalore, Chennai, Hyderabad, Noida, PuneShift: US Shift (7PM IST-3PM IST)Work Mode: Hybrid( 11 days WFO)Relevant Exp: 8+ yrsJob Description:- Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS)....

  • Workforce Manager

    3 weeks ago

    New Delhi, India Integrated Personnel Services Limited Full time

    Job Role: Senior Technical ConsultantJob Location:Bangalore, Chennai, Hyderabad, Noida, Pune Shift: US Shift (7PM IST-3PM IST) Work Mode: Hybrid( 11 days WFO) Relevant Exp: 8+ yrs Job Description: Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS)....

  • Solutions Architect-Workforce management

    3 weeks ago

    Delhi, India InfoSpeed Services, Inc. Full time

    Hi All, Hope you are doing great!! Role: Solution architect- Remote workforce management and dayforce experience need If anyone interested, please share the resume

  • Business Analyst

    2 days ago

    New Delhi, India Business Analyst Full time

    About Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...