Senior Product Manager

6 days ago

India Razorpay Full time

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

The Role:

We have a peculiar product culture that enables us to build products that customers love. Customer-centricity, Empowerment, End-to-end ownership and Empowerment are the key pillars that enable this.

Our Product Managers are responsible for owning and driving a critical product and business problem throughout its lifecycle - identifying & prioritizing problems, solving them and designing the GTM strategy. They drive everything about their problem area - from defining the annual roadmap to running fortnightly sprints; while collaborating with internal and external stakeholders. Our PMs are empowered to make the right decisions and we encourage a culture of celebrating failures that enable us to take appropriate risks in the process.

We are now looking to build an integrated payment-linked loyalty and rewards system that enables Banks and Merchants to collaborate with each other to deliver the best value to end-consumers and impact key metrics like activation, share of wallet and retention. We want to build the easiest, most-intuitive payment-linked performance marketing engine to impact the lives of millions of our merchant partners, among other things.

Roles & Responsibilities:

  • Build Customer Empathy - PMs have to regularly meet and understand customer needs first-hand as well as stay on top of the customer pulse via secondary insights - both qualitative and quantitative.
  • Devise Strategy - Define both long-term strategy and quarterly roadmap to achieve the product vision and create impact.
  • Conceptualize new solutions - Product Conceptualization with a problem first, data-driven, and test & iterate approach. Ensures conceptualization from a platform and a long-term view. Ensures value-based prioritization of product initiatives.
  • Build products - Collaborate with Engineering and ecosystem players to build products that customers love. Produce high-quality product specifications and effectively prioritize and manage the scope of each product launch to deliver products and features on time.
  • Launch products - Draft and execute a go-to-market plan in conjunction with Product Marketing. Be the internal and external authority and advocate for your given area of focus.
  • Ecosystem collaboration - Self-starter to collaborate closely with ecosystem players to co-build products that don’t exist.

Mandatory Qualifications:

  • You understand technology, but love customer-first & business-first thinking.
  • You are comfortable working hands-on in a fast-paced start-up environment.
  • You are curious about metrics, execution processes, macro trends.
  • Problem-solving and detail orientation come naturally to you.
  • You have an analytical and data-driven approach in day-to-day work. Energetic self-starter with the ability to work independently in a fast-paced environment.
  • You are entrepreneurial and have the hunger to solve problems end-to-end.
  • You have at least 4 years of experience in Product Management.

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