Support & Managed Services Delivery Manager
16 hours ago
SourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience. The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring. We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership. The Managed Services Manager will assume full ownership of the department's strategy, execution, and outcomes. Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments. Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications. Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements. Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets. Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices. Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs Manage escalation handling and problem resolution for key accounts. Partner with Sales and Solution Architects to support managed services presales activities. ● Ensure managed services offerings are positioned competitively in the market. ● Translate client requirements into scalable and repeatable service delivery models. P&L and Financial Management ● Track monthly financial performance and implement corrective actions. ● Identify opportunities for upselling/cross-selling managed services. ● Provide financial forecasting and quarterly business reviews to leadership. Operations Management ● Oversee day-to-day operations across managed services delivery. ● Manage escalation handling and problem resolution for key accounts. Team Leadership & Workforce Management ● Own team rosters, capacity planning, and resource allocation across shifts/projects. ● Foster a high-performance culture, balancing efficiency and employee engagement. ● Stakeholder Management ● Act as the primary liaison between managed services, delivery managers, and leadership. ● Engage with customers’ senior IT stakeholders for governance, reviews, and escalations. ● Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery). Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership. ● Bachelor’s/Master’s degree in Computer Science, IT, or related field. ● Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework. ● Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness. ● Contribution to new business wins via presales support.
-
Account Manager
2 weeks ago
Jaipur, India AMP & Co. Full timeJob Description About Us AMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities. Job Summary We are seeking a motivated and detail-oriented...
-
Account Manager
4 weeks ago
Jaipur, Rajasthan, India, Rajasthan AMP & Co. Full timeAbout UsAMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities.Job SummaryWe are seeking a motivated and detail-oriented Accountant (Fresher) to...
-
Service Delivery Manager
2 weeks ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
-
Service Delivery Manager
6 days ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
-
Service Delivery Manager
5 days ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
-
Service Delivery Manager
3 days ago
India New Era Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJoin New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...
-
Service Delivery Manager
4 weeks ago
Mysore, Karnataka, India, Karnataka Vlookup Business Solutions Pvt Ltd Full timeJob Title: Service Delivery ManagerLocation: Mysore Department: Operations / Service DeliveryPosition Overview:The Service Delivery Manager (SDM) is responsible for ensuring the successful delivery of services to clients while maintaining high levels of customer satisfaction and operational efficiency. This role involves managing client relationships,...
-
Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
-
Service Delivery Manager
3 days ago
Anywhere in India/Multiple Locations Vriba Full time ₹ 20,00,000 - ₹ 25,00,000 per yearLocation : Remote (India)Working Hours : 6:30PM IST to 3:30AM ISTExperience Required : 15+ years in IT Service Delivery, with people and portfolio management experienceAbout the Role : We are seeking a proactive and experienced Offshore Service Delivery Manager to lead the delivery of IT services to global clients. This role requires strong people...
-
Senior Service Delivery Manager
4 weeks ago
Chennai, India Themesoft Inc. Full timeJob Description Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality...
