Software Engineer

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization : the belief that technology must adapt to the user, not the other way around. At the heart of userization philosophy is ScreenSense , our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work. This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance. Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category. Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. At Whatfix, we’re not just making software easier—we’re making AI work for people. Won the 2025 for the Overall AI-based Analytics Solution of the Year With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees. Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category. winner for “Software Asset Management Solution of the Year” These recognitions are matched by business performance: Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list. Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal We are looking for a passionate and experienced Software Engineer (E5 / E6 level) to join our Enterprise Search team, which is at the core of redefining how users discover and interact with information across Whatfix’s digital adoption platform. This is a unique opportunity to solve deep information retrieval and search relevance challenges using scalable infrastructure, cutting-edge NLP, and Generative AI. Build a 0-to-1 Enterprise Search product with a strong focus on scalability, performance, and relevance. Develop data pipelines, implement automation for reliability, and ensure strong observability and monitoring. Work closely with Product Managers and Designers to translate user needs into data-driven, intuitive search experiences. Collaborate with cross-functional teams (data, platform, infra) to deliver cohesive and high-impact solutions. 6 - 10+ years of experience building backend systems or product platforms at scale. ~ Proven track record of owning and delivering complex features from design to deployment. ~ Strong problem-solving mindset with a focus on impact and long-term scalability Strong backend engineering background (Java, Go, or Python preferred). Experience designing and scaling distributed systems, APIs, and data pipelines. Familiarity with cloud infrastructure (AWS/GCP/Azure), caching, and performance optimization. Experience building or integrating AI-driven product features in SaaS or enterprise environments. Experience building or integrating AI-driven product features in SaaS or enterprise environments. Exposure to GenAI technologies such as LLMs, vector databases (Pinecone, Weaviate, FAISS), or RAG-based architectures. Hands-on work with content or data systems (SharePoint, Confluence, internal wikis, etc.) We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. To support this, we offer the option to work from home up to two days per month.