Claims Manager

3 weeks ago


bangalore, India Anand Rathi Insurance Brokers Ltd Full time
Role Purpose
The purpose of the Claims Role is to effectively manage the claims process for clients, ensuring a smooth and fair settlement of claims. The role involves reviewing and validating claims, liaising with insurers, advocating for clients' interests, and guiding them through the claims process to achieve a satisfactory outcome.
Key Expectations of the Role
1. Claims Processing and Documentation:
 Accurately review and process claims in adherence to established protocols and guidelines.
 Ensure all necessary documentation is collected and maintained for each claim, including client statements, accident reports, and relevant records.
2. Client Advocacy and Communication:
 Act as the main point of contact for clients during the claims process, providing timely updates and information.
 Advocate for clients' interests and rights, ensuring a fair and just settlement of claims.
3. Settlement or Compromised Settlement:
 Engage in substantiating the claim to the insurers to secure optimal claim settlements for clients.  Ensure that settlements are fair and appropriate, considering policy terms, legal requirements, and clients' expectations.
4. Conflict Resolution and Customer Service:
 Address client concerns, disputes, and inquiries related to claims in a professional and timely manner.
 Facilitate conflict resolution and maintain positive client relationships throughout the claims process
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