Genesys Cloud Developer

2 weeks ago

bangalore, India Tata Consultancy Services Full time

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: • Design, develop, and implement Genesys Cloud solutions to meet business requirements. • Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. • Integrate Genesys Cloud with other systems and platforms as needed. • Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. • Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. • Provide ongoing support and maintenance for existing Genesys Cloud applications. • Stay up to date with the latest Genesys Cloud features, updates, and best practices. • Document technical specifications, configurations, and procedures. • Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. • Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. • Lead and participate in code reviews to maintain high standards of code quality and performance. • Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. • Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. • Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. • Participate in disaster recovery planning and testing to ensure business continuity. • Conduct regular system audits and implement necessary changes to enhance security and compliance. • Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. • Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. • Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

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