Servicenow developer

6 days ago

Bengaluru, India Tata Consultancy Services Full time

Job Description:Job Role : Service Now DeveloperRequired Skills : Service Now , CSM Modules, Java ScriptLocation : PAN INDIAExperience: 5+ YearsDesired Competencies (Technical/Behavioral Competency)Must-HaveTechnical CompetencyExperience supporting Customer Service organizations (3+ years)Develops UI forms, fields, notifications, and workflowsMaintains Java Script server/client codeBuilds reports, gauges, and home pagesMaintains service level agreement (SLA) data and monitors SLA workflowsCreates new service catalog requests and items with variablesCreates, monitors, modifies, and publishes workflows with approvalsSearches, populates, and customizes the CSM knowledge base(s)Creates access control rulesKnowledge of Service Now applications and interrelationshipsExperience with implementing Service Now processes and functionsExperience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).Integration experience with CRM and ERP systemsWeb Services integration experienceCertified System Administrator (CSA)Service Now CSM FundamentalsBehavioral competencyEffective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaborativelyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-HaveITIL V3/V4 foundation certificationService Now Certified Implementation Specialist in CSM.Service Certified Application developer (CAD) certification

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