Intern - Customer Research
3 weeks ago
Location - Bangalore
About LeadSquared:
One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.
We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.
Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
Frost and Sullivan's 2019 Marketing Automation Company of the Year award
Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
Listed as Top Rates Product on G2Crowd, GetApp and Trust Radius
Role and Responsibilities
Conduct outreach to existing customers via phone calls and surveys to gauge satisfaction and gather feedback on LeadSquared.
Gather in-depth qualitative and quantitative feedback on our various products.
Update and maintain detailed account information within a platform.
Identify recurring themes and trends in feedback, and report key insights to business stakeholders.
Proactively research and suggest improvements to relevant internal teams based on insights gathered.
Requirements
A keen understanding of customer emotions, ability to build genuine connections, and foster trust with existing customers.
Ability to maintain confidentiality and handle sensitive information.
Adaptable and comfortable working with changing priorities and diverse feedback.
Ability to ask probing questions and uncover underlying reasons for feedback.
Proactive and detail-oriented approach.
Ability to navigate challenging conversations with poise and empathy.
Willingness to learn in a fast-paced environment.
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