91HR | Senior Operations Manager | goa

3 days ago


goa, India 91HR Full time

HIRING FOR A SENIOR OPERATIONS MANAGER FOR AN INTERNATIONAL BPO COMPANY


This is a full-time, on-site job role at North Goa. We require a candidate who has had progressive experience into customer service operations in a BPO handling international clients and multiple processes.


LOCATION: NORTH GOA, GOA

SALARY: UPTO 18 LPA

EXPERIENCE: 8 TO 10 YEARS IN AN INTERNATIONAL BPO


Requirements:

  • Graduate and above.
  • Proven experience in Customer Service operations management, with at least 8-10 years in a senior role in an international BPO.
  • Strong client management skills and the ability to build and maintain relationships.
  • Business Development by increasing existing accounts and maintaining recurring revenues.
  • Strong understanding of industry trends, technology updates, and best practices.
  • Exceptional leadership, communication, and interpersonal skills.
  • Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt
  • Strategic thinker with a track record of driving operation


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