Celstream Technologies | Dynamic CRM Functional consultant

6 hours ago

delhi, India Celstream Technologies Full time
Title : Dynamic 365 CRM Functional Consultant Qualification: BE/MCA
Experience: 4+years & above
Responsibilities:
Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant/Business Analyst in Business Analyst at least three large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM ( Sales/Service/Marketing /Field Service)
Conduct workshops with clients to gather requirements, identify gaps and provide recommendations for business process improvements
Design and configure Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
Provide guidance and support to clients during the implementation process, including training and troubleshooting
Develop functional specifications and design documents for customizations and integrations
Collaborate with technical consultants to ensure functional requirements are translated into technical designs
Customize CRM systems using extensions, customizations, and integrations with other systems
Work closely with technical and functional teams to ensure the successful implementation of solutions
Provide support to clients during testing and go-live phases
Keep up to date with the latest industry developments and product updates related to Dynamics 365 CRM
Requirements:
Bachelor’s degree in business administration, Marketing, or a related field
Minimum of 4 years of experience in implementing Dynamics 365 CRM solutions
Strong understanding of Customer Relationship Management processes and principles
Ability to conduct business process analysis and translate requirements into functional specifications
Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
Ability to work independently and in a team environment
Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
Microsoft Dynamics 365 certifications in Customer Engagement, Sales, Marketing, or related areas are preferred.
NOTE: WE ARE LOOKING FOR FREELANCERS OR PART TIME CONSULTANTS ONLY

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