Operations Strategy Associate

2 weeks ago

Bhubaneswar, India HB+ Full time
Company Profile:

HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.

Our philosophy is simple: True health is a balance of body, mind, and gut . We’ve built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it’s live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.

Now, we’re taking the next step with HOP (An HB+ Studio) —our first physical space where our online values come to life. HOP will be a hub for innovation, community, and creating a lifestyle that inspires people to prioritize their well-being.

Fun fact: The “+” in HB+ represents our belief that fitness goes beyond physical health. It’s about mental clarity, emotional stability, and gut health —all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid. 

Why Join Us?

At HB+, we are looking for growth-oriented individuals who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.

Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.

Position Details:

No. of vacancy: 1

Mode: Full-Time WFO

Location: Bhubaneswar 

CTC: 1.2 LPA - 1.8 LPA

Job Description:

Position Overview: We are looking for a highly organized and detail-oriented Operations Strategy Associate to manage client sessions, coordinate with coaches, and ensure seamless daily operations. This role is vital in maintaining the quality of our client interactions and ensuring that sessions are allocated efficiently and effectively.

Key Responsibilities:

  1. Client Communication:
  • Be available on WhatsApp during your shift to manage client messages and inquiries.
  • Check the day's schedule and match client session requests with coach availability and client preferences.
  • Update the coaches' sheet and the common daily schedule sheet accordingly.
  • Send session links to clients and ensure they are connected with their assigned coach.
  1. Session Coordination:
  • Follow up with all active clients about their sessions for the next day.
  • Assist in creating and updating the next day's schedule based on client confirmations and preferences.
  1. Team Coordination:
  • Create and manage the roster for the entire team responsible for session scheduling, ensuring 21-hour coverage.
  • Collaborate with team members across different shifts to ensure smooth handovers and consistent client service.
  1. Process Improvement:
  • Research and propose new methods to improve the scheduling and coordination process.
  • Implement technological and procedural improvements to enhance efficiency and client satisfaction.

Qualifications:

  • Strong organizational skills and attention to detail.
  • Excellent communication skills, especially on digital platforms like WhatsApp.
  • Ability to multitask and manage time effectively.
  • Experience in client service or coordination roles is a plus.
  • Proactive attitude and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing schedules.

Additional Information:

  • This role requires flexibility in working hours to cover shifts and ensure continuous availability for clients.
  • The ideal candidate should be comfortable with digital tools and able to quickly learn new systems and processes.

What We Offer:

  • Annual Leaves.
  • Health Insurance.
  • Complimentary membership.
  • A supportive and energetic work environment.
  • Competitive salary and performance-based incentives.
  • Opportunities for growth and career advancement in the fitness industry.

Application Process: 

  1. Carefully read the JD and apply for the role.
  2. On receipt of the application, the HR Team shall send a simple questionnaire to move forward to the evaluation process.
  3. There will be a Telephonic / Personal Interview of shortlisted candidates after the evaluation of the questionnaire.
  4. Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
  5. Post intimation and dispatch of offer letters, the on-boarding process will begin.

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