Customer support executive

2 weeks ago

Mumbai, India INSIDEA Full time
Designation -Customer Support Executive
About the Company
INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.
Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.
Job Description
As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries and having 1+ years of relevant experience, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company's success.
Job Responsibilities
Customer Support: Respond to customer inquiries through various channels, such as phone, email, chat, or in person.
Provide accurate and timely information or assistance.
Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
Product Knowledge: Maintain a deep understanding of the company's products or services to answer customer questions and provide relevant information.
Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
Strive to build positive relationships with customers.
Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
Good understanding of Excel
Quality Assurance: Ensure that customer service interactions meet the company's quality standards and policies.
Property uploads using various web browsers.
Engage in live chat support to address customer inquiries and concerns. (both inbound and outbound)
Skills Requirement
Strong communication skills, both verbal and written.
Patience, empathy, and a customer-centric approach.
Problem-solving abilities and a proactive attitude.
Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
Previous customer service experience may be preferred.
Familiarity with customer support software and systems.
Education and Experience
High school diploma or equivalent; additional education is a plus.
Previous experience in customer service or a related field preferred.
Working Conditions
This position may require working evenings, weekends, or holidays as part of a rotating schedule.
Shift timings : Roaster based including night availability and weekends
Manage incoming customer calls in a professional and efficient manner.
Engage in live chat support to address customer inquiries and concerns.
Perform other tasks related to customer service and support as assigned.

  • Customer Service Executive

    6 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    2 months ago

    Mumbai, India MiDigiWorld Full time

    Harvest Online LLP under the brand name MIDIGIWORLD is an online live interactive training platform for upscaling skills and hobbies. With over 15 years of experience in training and development, we have put our steps towards online interactive training methodology. With a vision to inspire and create exceptional learning experiences with a live training...

  • Customer Support Executive

    1 day ago

    Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a full-time on-site...

  • Customer Support Executive

    14 hours ago

    Mumbai, India Vedic Rishi Astro Full time

    Company Description Vedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App. Role Description This is a...

  • Customer Support Executive

    24 hours ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Support Executive

    19 hours ago

    Mumbai, India Vedic Rishi Astro Full time

    Company DescriptionVedic Rishi is India's leading Astro-tech company focused on changing the perception and understanding of Vedic Astrology. The company aims to spread the knowledge of Vedic Astrology through technology and authentic information, with apps like Kundli App, Up Astrology App, and Dhyaanam App.Role DescriptionThis is a full-time on-site role...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer support executive

    1 month ago

    Mumbai, India MICM NET SOLUTIONS PVT. LTD. Full time

    MICM Net Solutions Pvt. Ltd. is one of India's leading Educational ERP software company seeking for dynamic individuals to join our Customer Support team. If you're passionate about providing exceptional support and want to grow in a fast-paced environment, we want to hear from you! Position: Customer Support Executive Company : MICM Net...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    3 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Executive - Customer Support

    6 months ago

    Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Respond to customer inquiries and provide timely and accurate resolutions to their issues or concerns. - Handle customer complaints and ensure they are resolved in a professional and satisfactory manner. - Collaborate with cross-functional teams to address customer needs and...

  • Customer Support Executive

    6 months ago

    Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...

  • Customer Support Executive

    6 months ago

    Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...

  • Executive - Customer Support

    7 months ago

    Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: 1. Respond to customer inquiries and provide accurate information about our products and services. 2. Handle customer complaints and resolve issues promptly and efficiently. 3. Maintain a high level of professionalism and empathy while interacting with customers. 4. Collaborate...

  • Customer Support Executive

    4 weeks ago

    Mumbai, India I2E Consulting Pvt Ltd. Full time

    Job Profile: Job Title: Customer Support Executive with Zoho One CRM ExpertiseWork timings rotational shift ( rotational shifts: 6 am 3 pm, 2 pm- 11 pm, 10 pm-7 am) -Mon-Sat (6 days a week)Job Description:We are seeking a highly motivated and experienced Customer Support Executive with a strong background in Zoho One CRM to lead our customer support team....

  • Customer Support Executive

    4 weeks ago

    Mumbai, India ExcelTech Computers Pte Ltd Full time

    DescriptionWe are looking for a Customer Support Executive who will be responsible for providing excellent customer service and support to our clients. The ideal candidate should have good communication skills, be a problem solver, and be able to work under pressure.ResponsibilitiesResponding to customer inquiries via phone.Resolving customer issues in a...

  • Customer Support Executive

    1 month ago

    mumbai, India MICM NET SOLUTIONS PVT. LTD. Full time

    MICM Net Solutions Pvt. Ltd. is one of India's leading Educational ERP software company seeking for dynamic individuals to join our Customer Support team. If you're passionate about providing exceptional support and want to grow in a fast-paced environment, we want to hear from you! Position: Customer Support Executive Company : MICM Net Solutions Pvt....