Lead - COE

3 weeks ago

pune, India Bajaj Markets Full time
Responsibilities
Driving all capabilities & project interventions for loans journey
Responsible for understanding industry trends, competitor analysis and evaluating new digital capabilities across the loans lifecycle
E2E ownership of integration with partners by clearly understanding their requirements, translating requirements into specifications and working with internal stakeholders for delivery of specification
Responsible for understanding product specific nuances across multiple loan products (Personal Loan, Business Loan, Professional Loan, Gold Loans, LAS, LAMF, Home Loans, etc)
Own consumers digital journey and manage backend complexity of offers, listing & subsequent integrations encompassing lead generation to End-to-end disbursements
Responsible for driving deep integrations with partners i.e. Full E2E loan journey integration with partners.
Should be able to create business documents like User stories, BRD, Wireframe, Product training decks
Own sprint planning exercise and prioritize development items from Product backlog
Thoroughly validate developed capability/product in UAT cycle and ensure product suffice requirement acceptance criteria and ensure on time product delivery
Take feedback from customers & Internal stakeholders (Sales, Call Centre) for initiatives to optimizing digital lending process
Responsible for identification of business problem through regular sync up with cross functional business, analytics and marketing stakeholder and translate the same in BRDs/User story/ Workflows
Ability to analyze journeys with tools such as mouse flow etc. to identify opportunities for improvements, eliminate drop-offs & customer experience interventions
Should be able to work closely with UI/UX, Dev team to modify consumer journey for Mobile APP & Web journeys and drive higher ‘Do-it-yourself’ contribution
Desired Skills
BE/BTech in computer science or information systems from a leading institute & MBA/MTech
A proven track record of data driven decision making and problem solving. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics & credit risk management
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Sound understanding of development cycle, scrum framework and UAT cycle
5+ years of experience in the Agile development process
Deep knowledge on SOFTWARE DE process
Exposure to API architecture and technology stack
Exposure to tools like – Confluence, JIRA, Postman
Expertise in MS office suit
Exposure to campaign tools (Responsys, SMARTech etc.) & platform tools (Adobe, Google Analytics etc.)– Optional
Other Expectations
Role is based out of Pune & will be WFO

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