Viva Chefs | Operations Lead | india
4 days ago
About the Role:
Viva Chefs, a San Francisco-based marketplace for in-home personal chefs, is looking for an Operations Lead who shares a passion for food and thrives in the fast-paced world of dynamic startups. This role is perfect for someone with a strong operational background and a deep commitment to delivering exceptional customer experiences.
Responsibilities
Customer Engagement: Manage weekly chef calendars and customer outreach to boost satisfaction.
Supply Management: Identify, onboard, and support chefs, ensuring their success on the platform.
Process Development: Create and implement scalable processes and playbooks for supply-building.
Chef Guidance: Assist chefs with menu and dish creation, including naming, recipe adjustments, and scaling.
Relationship Management: Provide ongoing strategic support to top-performing chefs.
Data Analysis: Use Google Sheets to evaluate supply, draw insights, and execute strategies.
Qualifications
Experience: 2+ years in a customer facing industry roles like account management, strategy, sales, or operations.
Education: Bachelor’s degree in culinary arts, food science, business, engineering, statistics, economics, or a related field.
Recruitment Skills: Proficient in managing a sales-like funnel to identify and recruit potential chefs.
Empathy and Communication: Excellent ability to empathize, communicate, and manage chef relationships.
Ownership and Initiative: Strong sense of ownership and proactive attitude.
Analytical Thinking: Data-driven mindset with strong analytical skills.
Passion: Enthusiastic about making home cooked food more accessible to everyone.
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