Front Desk Representative

4 days ago


Gurgaon, India Fitclub Gym Full time

About FitClub

FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.

Job Description

We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic client engagement speciialist to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

Front Desk Operations:

  • Greet members and guests warmly, ensuring a positive first impression.
  • Manage check-ins, provide information about services, and enforce facility policies.

Membership Assistance:

  • Address inquiries about memberships, programs, and promotions.
  • Support new member sign-ups, renewals, and account management.

Customer Support:

  • Handle client questions, concerns, and complaints professionally and efficiently.
  • Escalate issues to relevant team members when necessary.

Facility Management:

  • Maintain a clean and organized reception area.
  • Ensure promotional materials and supplies are readily available.

Appointment Scheduling:

  • Assist members in booking personal training sessions, classes, or other services.

Sales Coordination:

  • Connect potential members with the sales team to discuss membership options.
  • Support lead generation by sharing insights about member inquiries and interests.

Promotions and Upselling:

  • Inform members about special offers, events, and services.
  • Encourage upselling opportunities to enhance the client experience.

Client Engagement:

  • Build relationships with members to encourage loyalty and retention.
  • Provide personalized support and assistance as needed.

Team Collaboration:

  • Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications

  • Exceptional communication and interpersonal skills.
  • Professional demeanor with a customer-focused attitude.
  • Experience in customer service or hospitality is a plus.
  • Strong organizational and multitasking abilities.
  • Proficiency in administrative tasks and payment systems.
  • A passion for health and fitness is highly valued.

Benefits

  • Competitive salary with performance-based incentives.
  • Complimentary access to FitClub facilities and wellness programs.
  • Career development opportunities in the fitness industry.
  • Be part of a dynamic, health-conscious team at our new branch.

How to Apply

Contact: 79829 26554 / 84480 23303 / 9871726475

Email: / /

#JoinOurTeam #FrontDeskAssociate #GolfCourseRoad #FitnessJobs #CustomerService #FitClub


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