Senior Quality Manager

5 days ago


Indore, India TP Full time

We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality deviations and develop corrective action plansClient & Stakeholder Management (3rd Party Client Management)Experience with Six Sigma, COPC or Lead MethodologiesMinimum - Green Belt CertifiedIn a leadership/managerial role for at least 2 yearsStrong Knowledge of QA Tools, call center metricsProficient in PowerPoint and QA SoftwareSupports Innovation & Continuous Improvement



  • Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...


  • Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...


  • indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:Develop and implement QA Frameworks, SOP's and evaluation processesAnalyze call/chat/email evaluations, identify trends, and suggest improvementsEnsure Compliance with client specific KPI's and service level agreementsReport Key Quality Metrics - NPS, FCR, QA ScoresDrive RCA for quality...


  • indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...


  • Indore, India TP Full time

    We're hiring || Senior Manager Quality || IndoreJob Specifications:- Develop and implement QA Frameworks, SOP's and evaluation processes- Analyze call/chat/email evaluations, identify trends, and suggest improvements- Ensure Compliance with client specific KPI's and service level agreements- Report Key Quality Metrics - NPS, FCR, QA Scores- Drive RCA for...


  • indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...


  • Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: Develop and implement QA Frameworks, SOP's and evaluation processes Analyze call/chat/email evaluations, identify trends, and suggest improvements Ensure Compliance with client specific KPI's and service level agreements Report Key Quality Metrics - NPS, FCR, QA Scores Drive RCA for quality...


  • Indore, India TP Full time

    We're hiring || Senior Manager Quality || Indore Job Specifications: - Develop and implement QA Frameworks, SOP's and evaluation processes - Analyze call/chat/email evaluations, identify trends, and suggest improvements - Ensure Compliance with client specific KPI's and service level agreements - Report Key Quality Metrics - NPS, FCR, QA Scores - Drive RCA...


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